SS&C Technologies - Application Support Manager - IT Operations

Get To Know Us :

SS&C GIDS provides information processing and computer software services and products.

The Companys operating segments include financial markets, customer management, professional services, and output solutions.

SS&C GIDS serves the alternative investments, asset and wealth management, banking and lending, insurance, and real estate industries.

What You Will Get to Do :

• Oversee day-to-day production support operations, ensuring timely and effective resolution of incidents and service requests.
• Manage service level agreements (SLAs) and ensure compliance with contractual obligations.
• Coordinate with cross-functional teams to address, analyse, and resolve complex technical issues.
• Managing and maintaining ITIL standards including incidents, service requests, problems and vulnerabilities and be the point of contact for escalations.
• Lead and manage a team of IT support professionals, including (and not limited) recruitment, coaching, performance management, and career development by fostering a collaborative and high-performance culture within the team.
• Monitor and manage the incident and problem management processes to minimize downtime and impact on business operations.
• Drive root cause analysis and implement corrective actions to prevent recurrence of issues.
• Ensure that changes to the IT environment are effectively planned, communicated, and executed with minimal impact on production services.
• Manage, review and approve change requests to ensure they meet the Operational Readiness standards.
• Support handovers and coordinate with relevant stakeholders.

What You Will Bring :

(ref : hirist.tech)