Team Lead roleConfidential • Bengaluru / Bangalore, India
Team Lead role
Confidential • Bengaluru / Bangalore, India
12 days ago
Job descriptionProven leadership in HR service ops with measurable quality impact. Strong policy interpretation, content governance, and risk control. Executive-ready communication and stakeholder alignment Bachelor's Degree, Human Resources or equivalent combination of education, training and or relevant work experience. 5–8 years in HR domain with experience reviewing HR content. Strong consulting skills with all levels of management and the ability to articulate concepts and organizational perspectives in a clear and concise manner. Ability to work independently, achieve deliverables within tight timeframes, and work effectively in a diverse, collaborative environment. Strong focus on quality of work and attention to detail. Excellent written, verbal and presentation communication skills. Exposure to core HR processes , Working knowledge of HR and CMS systems Familiarity with HR systems, case tools, and content platforms. Open to work in 24 7 shifts & on call rotation Strong fluency in English and analytical review skills.
Need Immediate Joiners
Designation : Content Writing Expert (TL)
Business Vertical : IOA
Reporting Manager : Team Manager (TM)
Location : India
Typical Background : 5–10 years in HR domain, leading QA / content teams with strong governance and stakeholder alignment.
Role Purpose
Own delivery outcomes, enforce policy standards, and lead governance with client POCs. Drive calibration, reporting, and continuous improvement.
Core Responsibilities
- Set and monitor quality goals; lead calibration and sampling.
- Approve sensitive content and resolve escalations.
- Publish WBR dashboards and lead RCAs with clear CAPA.
Govern rubrics, templates, risk logs, and client dependencies.
Must-Have Experience
Minimum Qualifications
Skills Required
Risk Control, HR Systems, Cms Systems, CASE Tools
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Team Lead • Bengaluru / Bangalore, India
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