Branch Collections Executive - Telangana

Role & responsibilities

Responsible for timely recovery of EMI dues and outstanding amounts from business loan customers.

Follow-up through phone calls, field visits, and legal reminders as needed.

Maintain regular contact with delinquent borrowers.

Understand customer financial challenges and negotiate payment plans if required.

Conduct field visits to customers' business locations or residences.

Trace absconding or non-contactable borrowers using available data and leads.

Maintain daily reports of collection efforts and payment updates.

Collaborate with credit, sales, and legal departments to address complex default cases.

Escalate high-risk accounts for legal or repossession actions, if necessary.

Maintain accurate and updated records of collections, communications, and repayment commitments.

Educate borrowers on the impact of non-payment.

Work on settlement proposals or restructuring of loans in coordination with the credit team.