Supplier Account Manager India

Job description

About Qualifyze

Founded in 2019 Qualifyze is a leading company in supply chain compliance management in the Life Sciences industry trusted by over 1500 pharmaceutical and healthcare companies globally. Our digital suite of solutions connects manufacturers suppliers and a global network of more than 250 auditors and quality experts.

With a track record of over 4500 audits across 85 countries and the largest and most accurate supplier network and data analytics tools Qualifyze stands as the all-in-one partner for quality compliance and supply chain risk mitigation in the Life Sciences sector.

Role Overview

The Supplier Account Manager is the central end-to-end owner of the relationship with the suppliers that are being audited by Qualifyze. This is a high-impact dual-focus role that combines strategic partnership development with hands-on operational execution. You will be responsible for establishing long-lasting relationships with the biggest manufacturers in the pharmaceutical industry thereby fueling the growth of our core business. Simultaneously you will act as the suppliers primary guide and single point of contact across the entire audit lifecycle fully owning and managing the process to ensure a seamless and professional auditee experience. You will join a team of 7 Supplier Account Managers and be part of the Supplier Partnerships & Management Team with flat hierarchies and steep development opportunities.

Main responsibilities

Own the End-to-End Audit Lifecycle : Take full process ownership from the start managing all steps including audit date scheduling CDA signing and any changes in audit participation or scope.

Fuel Business Growth : Introduce the shared audit concept to suppliers in your region building deep partnerships that directly result in client referrals to fuel our core business model.

Orchestrate Cross-Functional Teams : Serve as the central point of contact to other internal teams (Quality Growth) coordinating all activities and communication to ensure a seamless efficient and professional audit execution.

Drive Strategic Account Expansion : Analyze supplier needs and organizational structures to identify deeper partnership opportunities such as expanding our services to additional sites engaging global-level contacts securing exclusive partnerships and cross-selling our full suite services and solutions.

Improve the Auditee Experience : Gather post-audit feedback and supplier insights channeling them to our product and quality teams to drive continuous service improvement.

Oversee Post-Audit Commercialization : Manage all final-stage activities including feedback meetings and taking full ownership of the authorization process for report re-sellability.

Job requirements

3 years of B2B experience in a role focused on managing complex client relationships such as Account Management Customer Success or B2B Project Management.

A track record of success in achieving goals whether they are sales quotas retention targets or project deadlines.

A client-first mentality with a passion for delivering a highly professional and customer-centric experience.

Confidence and clarity in communication managing senior-level stakeholders and orchestrating internal teams with ease.

A high degree of autonomy proactively solving problems and managing your own workload while also collaborating effectively in a team.

Proficiency in CRM software (e.g. Hubspot) to manage a high volume of partner interactions.

A bachelors degree or higher.

An excellent command of the English language.

What do we offer

Flexible schedules throughout the year.

The option to work from abroad for up to 45 days per year.

All necessary work equipment (laptop headphones etc.).

Two official company events per year to celebrate success.

Individual coaching and mentoring on your development roadmap within Qualifyze

At Qualifyze we actively support the power of diversity uniting complementary talents and perspectives to address new challenges. Our collective strengths help us to find innovative solutions and turn difficulties into will encourage you to bring your authentic self to work fostering an inclusive environment where everyone belongs and feels heard.

We are an equal opportunity employer and we welcome applications from candidates of all backgrounds regardless of race ethnicity gender identity sexual orientation marital status religion disability or age. Our hiring practices are rooted in fairness and respect and we strive to create a culture where everyone feels valued and empowered.

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Required Experience :

Manager

Key Skills

Project / Program Management,Change Management,Succession Planning,Procurement,Program Management,ISO 9001,Lean Six Sigma,Quality Systems,Quality Management,Supplier Management,HACCP,As9100

Employment Type : Full-Time

Experience : years

Vacancy : 1