Training Specialist QC HUB, GSF L&D

Key job responsibilities

Job Responsibilities : The training specialist will be responsible for all learning interventions for QC Hubs for the entire region.

1- Own business goals and intervene by identifying knowledge gaps to be filled.

2- Proactively recommend ways and support the mapped GSF Sites towards meeting business goals.

3- Proactively track mapped sites performance and pre-announce training interventions.

4- Supervise structured learning metrices and also oversee their results for the assigned sites.

5- Managing live performance metrices end to end for the assigned sites.

6- Conducting learning session on new process as well as BQM through ITL or digital learning as per the requirement. Deliver various training courses as continuous learning.

7- Maintaining data and analysis through reports on excel (as per business requirement)

8- Ensure completion of new hire training program, coaching & other performance improvement programs on time.

9- Partners with operations leaders while conducting site audit to check the process compliance and fix the gaps on an immediate basis.

10- Identifying learning coaches & certifying them.

11- Lead the individual improvement projects to enhance the business performance.

12- Drive Quality & Learning metrics

13- Conducting chime sessions & Class room sessions to the stake holders

Key job responsibilities

Job Responsibilities :

1- Own business goals and intervene by identifying knowledge gaps to be filled.

2- Proactively recommend ways and support the mapped UFF sites towards meeting business goals.

3- Proactively track mapped stations performance and pre-announce training interventions.

4- Supervise structured learning metrics and also oversee their results for the assigned territory and region.

5- Managing live performance metrics end to end for the assigned territory.

6- Conducting learning session on new process as well as BQM through ITL or digital learning as per the requirement. Deliver various training courses as continuous learning.

7- Maintaining data and analysis through reports on excel (as per business requirement)

8- Ensure completion of new hire training program, coaching & other performance improvement programs on time.

9- Partners with operations leaders while conducting sites audit to check the process compliance and fix the gaps on an immediate basis.

10- Identifying learning coaches & certifying them.

11- Lead the individual improvement projects to enhance the business performance.

12- Drive Quality & Learning metrics

13- Conducting chime sessions & Class room sessions to the stake holders

A day in the life

• Track the day to day business metrics and plan to visit the mapped hubs for metric improvement
• Involve and engage well with all hub team members to ensure optimum drive of L&D activities
• Offer visibility on daily reporting's and progress updates to the Hub Training Manager

BASIC QUALIFICATIONS

Role requirements : 1. Experience in customer service and handling projects will be an added advantage. 2. Should be able to translate and add voice over for the given content in regional languages. 3. Provide support to existing data management through analysis and accurate reports. 4. Capability to present intricate information to a variety of audiences. 5. Proficient in MS Word, excel & PowerPoint 6. Graduate in any field. 7. Excellent organization & interpersonal skills. 8. Person should be flexible working on weekends (in case of business requirement)

PREFERRED QUALIFICATIONS

Proven experience as a Training Specialist / Trainer in a similar role.

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