Servicenow Technical Architect - CsmTata Consultancy Services • Hyderabad, Republic Of India, IN
Servicenow Technical Architect - Csm
Tata Consultancy Services • Hyderabad, Republic Of India, IN
11 days ago
Job descriptionHandles customer meetings and provide weekly / monthly reports for customer as well as TCS management. Strong abilities to manage conflicts that may arise with customers and / or TCS internal stakeholders Excellent communication in orchestrating customer requirements / needs, solutions, customer responsibilities, risks, challenges and impacts CTA certification Evaluate the tool stability and performance and provide recommendations Participate and provide feedback during planning meetings (i.E., pre-iteration, and retrospectives). Review, and do proactive analyze and resolve application issues as needed. Define and document best practices and strategies regarding application deployment and infrastructure maintenance Knowledge on new ServiceNow modules ( HRSD, SecOps, GRC, ITBM, Etc..) Understand the customer environment for the Business processes and IT processes Work with the customers (Business and IT stakeholders) to understand their requirements and needs (Stated and Unstated / Hygiene) Brainstorm with the customer and bring out the requirements beneficial to them considering the following : the current needs and roadmap of the customer Business and IT and the current capabilities and roadmap (to the published level) of the ServiceNow platform Be responsible for the design and architecture for the new implementation and development of ServiceNow applications - as suitable to the business and IT based on the baseline requirements Be responsible for the design and architecture for Maintenance and enhancement of existing ServiceNow applications Consider the Security and Audit compliance as aligned with the agreed standards / customer policy Provide guidance and thought-leadership in ServiceNow platform to customers (Business and IT) and also internal TCS stakeholders for the technical solutions to be aligned with the architecture Share Best Practices and guidance to the customers and TCS internal teams as a mentor and Provide guidance to the implementation methodology and testing methodology
Job Description
Job Role : ServiceNow Architect
Required Technical Skill Set : CSM ,Now Platform, Service Portal, Integration Hub, ITSM
Desired Experience Range : 8-14 Years
Job Location : Hyderabad / Mumbai / Pune / Chennai
Desired Competencies (Technical / Behavioral Competency)
Must-Have
Technical Comptency
- Experience as a Senior Technical Lead / Architect.
- Demonstrated experience in guiding and supporting CSM engagements during design and implementation stages.
- Deep subject matter expertise related to ServiceNow CSM concepts such as CSM data model, Service organizations, Case types, Customer Portals, Virtual Agent, Install Base management, Playbooks, Proactive Customer Service Operations, CSM AI capabilities etc. and adjacent platform capabilities like CSDM, Asset and Configuration Management, Field Service Management, ITSM and ITOM
- Conducting demos and working sessions with the client
- Provide technical guidance to Business Analyst
- Gathering requirements from the client
- Advising the client on good practices and recommended solutions
- Design solutions to maximum value while minimizing technical debt
- Refining Agile stories and tasks
- Reviewing work of technical consultants
- Mentoring and assisting technical consultants
- CSA and CAD certifications
Behavioral competency
Good-to-Have
Responsibility of / Expectations from the Role
Create a job alert for this search
Servicenow Architect • Hyderabad, Republic Of India, IN
Related jobs
ServiceNow Solution Architect
Amroute • hyderabad, telangana, in
Title : ServiceNow Solution Architect.This a onsite position in Singapore, looking for someone who can relocate to Singapore.
This role requires enterprise solution architect-level skills to assess c...Show more
Last updated: 8 hours ago • Promoted • New!
Servicenow Architect
Digile • Hyderabad, Republic Of India, IN
ServiceNow development & architecture.ITOM, HRSD, CSM, SecOps, GRC, ITAM.Ability to design scalable, secure, and resilient enterprise solutions.
Expertise in JavaScript, ServiceNow scripting, workfl...Show more
Last updated: 8 days ago • Promoted
ServiceNow Technical Architect
Response Informatics • Hyderabad, Republic Of India, IN
ServiceNow ITSM, Integrations, ServiceNow Architecture, NowAssist, AI Agent, App Engine Studio.Show more
Last updated: 1 day ago • Promoted
ServiceNow Architect
Digile • Hyderabad, Telangana, India
ServiceNow development & architecture.ITOM, HRSD, CSM, SecOps, GRC, ITAM.Ability to design scalable, secure, and resilient enterprise solutions.
Expertise in JavaScript, ServiceNow scripting, workfl...Show more
Last updated: 8 days ago • Promoted
ServiceNow Architect
Response Informatics • Hyderabad, Telangana, India
ServiceNow ITSM, Integrations, ServiceNow Architecture, NowAssist, AI Agent, App Engine Studio.Show more
Last updated: 1 day ago • Promoted
Servicenow Architect
SHI Solutions India Pvt. Ltd. • Hyderabad, Telangana, India
ITSM, ITOM, ITAM, HRSD, SecOps, or other ServiceNow modules.Collaborate with business stakeholders to understand requirements and translate them into scalable, efficient ServiceNow solutions.APIs, ...Show more
Last updated: 22 days ago • Promoted
ServiceNow Solution Architect
Providence India • Hyderabad, Telangana, India
Position Summary : We are looking for a seasoned ServiceNow Solution Architect and act as a trusted advisor to clients and stakeholders who can shape a multi-year ServiceNow roadmap, design and impl...Show more
Last updated: 9 days ago • Promoted
ServiceNow Architect
MassMutual India • Hyderabad, Telangana, India
Job Title : Service Now Architect.We are seeking a highly skilled and experienced.ServiceNow solutions across our enterprise.
The ideal candidate will have deep expertise in.CMDB (Configuration Manag...Show more
Last updated: 22 days ago • Promoted
ServiceNow Architect
Saransh Inc • hyderabad, telangana, in
Hiring Immediately – ServiceNow Architect | Hyderabad | 1-Year Contract (Extendable).CSM, ITSM, Catalog, Integrations, Architecture, and Next-Gen Platform Capabilities.
Year (Extendable based on per...Show more
Last updated: 8 hours ago • Promoted • New!
ServiceNow Solutions Architect
Response Informatics • Hyderabad, Republic Of India, IN
ServiceNow ITSM, Integrations, ServiceNow Architecture, NowAssist, AI Agent, App Engine Studio.Show more
Last updated: 1 day ago • Promoted
ServiceNow Technical Architect
Saransh Inc • Hyderabad, Republic Of India, IN
Hiring Immediately – ServiceNow Architect | Hyderabad | 1-Year Contract (Extendable).CSM, ITSM, Catalog, Integrations, Architecture, and Next-Gen Platform Capabilities.
Year (Extendable based on per...Show more
Last updated: 13 hours ago • Promoted • New!
ServiceNow Integration Architect
Tata Consultancy Services • Hyderabad, Telangana, India
Role : ServiceNow Integration Architect Experience : 10+ Years Location : Hyderabad Immediate Joiners are preferred.Key responsibilities - Specialized in 3rd party integration tools, applications,...Show more
Last updated: 30+ days ago • Promoted
Technical Architect - Servicenow
Sutherland • Hyderabad, Republic Of India, IN
Lead the architecture, design, and implementation of ServiceNow solutions across multiple modules (ITSM, ITOM, ITAM, HRSD, SecOps, CSM, etc.
Serve as the technical authority for the ServiceNow platf...Show more
Last updated: 7 days ago • Promoted
ServiceNow Technical Architect - CSM
Tata Consultancy Services • Hyderabad, Telangana, India
Job Description Job Role : ServiceNow Architect Required Technical Skill Set : CSM ,Now Platform, Service Portal, Integration Hub, ITSM Desired Experience Range : 8-14 Years Job Location : Hydera...Show more
Last updated: 11 days ago • Promoted
Senior Technical Architect
Digile • Hyderabad, IN
ServiceNow Solution Architect / Technical Architect.ServiceNow solutions to address specific business challenges.The Solution Architect focuses on projects or functional areas within the broader ente...Show more
Last updated: 9 days ago • Promoted
Architect (Servicenow)
Quess Corp Limited • Hyderabad, Telangana, India
Job Description – ServiceNow Architect.Job Location : Hyderabad, Bangalore and Pune.The ServiceNow Architect will lead the design, architecture, and governance of a new greenfield ServiceNow platfor...Show more
Last updated: 14 days ago • Promoted
Servicenow Architect
Response Informatics • Hyderabad, Republic Of India, IN
ServiceNow ITSM, Integrations, ServiceNow Architecture, NowAssist, AI Agent, App Engine Studio.Show more
Last updated: 1 day ago • Promoted
Technical Architect - ServiceNow
Sutherland • Hyderabad, Telangana, India
Lead the architecture, design, and implementation of ServiceNow solutions across multiple modules (ITSM, ITOM, ITAM, HRSD, SecOps, CSM, etc.
Serve as the technical authority for the ServiceNow platf...Show more
Last updated: 7 days ago • Promoted