Customer success Associate(SAAS sales)

Position Overview

We are seeking a dedicated Customer Success Associate to drive exceptional customer experiences throughout the entire customer lifecycle. This is a fully remote work from-home position for a customer-focused professional who thrives in a SaaS environment and is passionate about client success.

Key Responsibilities

#Customer Onboarding & Product Demonstrations

• Conduct engaging SaaS product demonstrations for prospective and existing

clients

adoption

cases

based on customer feedback

#Technical Support & Issue Resolution

findings clearly

for quick resolution

Cross-Functional Collaboration

and feature requests

customer insights

opportunities

#Account Management

Required Qualifications

roles

technical issue management, and debugging with ability to communicate the

findings to development teams

to explain technical concepts to diverse audiences

detail

teams, particularly software developers

platforms

and business outcomes

Preferred Qualifications

Pipedrive, Shopify, Stripe, etc.)

customers from UK, Europe, and Australia

enhance productivity and customer success outcomes

multiple time zones

success metrics

Key Competencies

What We Offer

Skills Required

Technical Issue Management, CRM Tools, Stripe, Debugging, Shopify, Hubspot