Customer Support LeadPoshmark • Chennai, Republic Of India, IN
Customer Support Lead
Poshmark • Chennai, Republic Of India, IN
28 days ago
Job descriptionEngage with Poshmark users via email support Maintain high individual performance metrics (e.G., CES scores, SLAs, case reviews) while supporting team goals Provide daily coaching, guidance, and mentorship to associates, supporting their growth and development Lead by example through high queue contribution and performance (85%+ KPI achievement or top percentile Suggest improvements to workflows based on trends and customer feedback Deliver performance coaching to individuals through feedback Partner with management to share insights and improve support experiences Represent team interests in broader initiatives and collaborate on process / policy updates Prioritize tasks effectively while managing multiple responsibilities with strong attention to detail Learn how to monitor individual and team progress, delegate tasks confidently, and ensure timely completion Facilitate team meetings and lead discussions in the absence of managers Mentor to the team, has extensive knowledge of product / community Show flexibility in working hours, including weekends and holidays Embrace continuous improvement through proactive learning and feedback Bachelor’s degree or equivalent experience Experience should be from 5 to 7 years of experience, should have team handling experience. Enthusiastic about people and customer service Embraces change in fast paced environment Endless patience and a positive attitude with the ability to turn a negative into a positive Thrives off the success of a team Believes that helping users is crucial to the growth and success of the company Strong computer and typing skills Exceptional written communication skills with keen attention to detail Bonus points if you have previous customer service experience working in e-commerce, Service Cloud preferred Independently manage daily queue strategy to maintain SLAs Demonstrated consistency in meeting performance expectations across key KPIs Acts as a trusted resource and leader by mentoring associates, offering performance coaching, and driving measurable growth through feedback and support Able to identify workflow gaps and suggest improvements to workflow to enhance the customer experience Actively engages with users across queues and channels, confidently managing complex escalations and contributing to high-touch support needs with minimal guidance Participates in and supported cross-functional projects and team-wide initiatives, including new process rollouts, documentation updates, and morale-boosting activities Fosters a positive and collaborative team environment by maintaining open communication, recognizing achievements, and encouraging engagement Builds strong relationships with the leadership team, representing the team in meetings and offering insights to improve user experience Consistently prioritizes and completes tasks efficiently with minimal supervision Has a strong understanding of departmental SLAs, consistently meeting or exceeding targets both individually and as a team Leads initiatives that enhance workflow efficiency and uphold team SLA performance with minimal guidance Acts as a subject matter expert (SME), supporting peers and guiding associates at all levels Coach and mentor team members independently, leading to notable growth in performance Fosters a culture of continuous learning, engagement, and team morale by example, especially in times of change Collaborates with various teams to streamline processes and improve customer experience Creates actionable reports and shared key queue trends, data insights, and updates to inform team and management strategies Facilitates team meetings and coaching sessions with minimal guidance Holds self and team accountable for performance, achieving at least 85% of assigned goals
Poshmark is looking to hire a Lead Associate who will be part of our community and customer service team. We’re looking for someone with a passion for helping and coaching others who can fully integrate into the Poshmark team in order to support our associates’ wants and needs. You will be responsible for maintaining a positive work environment by motivating individuals to perform at their highest level through rapid growth. This is a great opportunity for someone interested in developing leadership skills!
The ideal Lead Associate…
- successfully coaches, develops, and motivates associates
- understand performance metrics
- consistently contributes and delivers impactful work to entire department
Responsibilities :
Requirements :
Schedule is either Sun-Thurs or Tues-Sat. Must be willing to work the overnight shift
6 Month Accomplishments
12 Month Accomplishments
Create a job alert for this search
Customer Support Lead • Chennai, Republic Of India, IN
Related jobs
We are looking for a passionate and experienced.In this role, you will oversee the daily operations of our technical support department, ensuring that our clients receive optimal assistance with ou...Show more
)
SLAs / office hours, tags, macros / saved replies, surveys / CSAT, Messenger, and forms.CSAT, self-serve solves (deflection), tour / checklist completion.
A day in flow (the feel, not a script).Morning : che...Show more
Support Team Lead
Movate • Chennai, Republic Of India, IN
Looking for 10-13 years of L1 Support experience.Technically skilled in IIS, monitoring, and alerting tools Datadog ,.Power automates(power script), AWS / Azure, ticketing tools like ServiceNow or an...Show more
Last updated: 30+ days ago • Promoted
Technical Support Lead
BlackStone eIT • IN
Remote
Quick Apply
Last updated: 30+ days ago
QA Team Leader
Huxley • India, India
QA Team Leader – E-Commerce Platform.Join a dynamic development team responsible for building and maintaining large-scale online commerce services.
This role focuses on a popular cashback and reward...Show more
Last updated: 9 days ago • Promoted
Member Support Lead
RTLS Alliance • Republic Of India, IN
RTLS Alliance isn’t just another platform—it’s a movement to elevate the RTLS industry and connect the global ecosystem behind it.
As an early team member, you’ll be joining at a pivotal moment : .Hel...Show more
Last updated: 30+ days ago • Promoted
Cots Application Support Tech Lead
Movate • Chennai, Republic Of India, IN
Role : COTS Application Support Specialist.Notice Period : Immediate to 15 days.We are seeking a COTS Application Support Specialist with strong technical and analytical expertise to support and main...Show more
Last updated: 21 days ago • Promoted
Sales and Support Associate
Grow Your Staff • India, India
Grow Your Staff is looking for a.US-based independent board game publisher focused on developing interactive business simulation games.
This is a full-time remote position.The role will have excelle...Show more
Last updated: 30+ days ago • Promoted
Customer Service Representative (Technical Support)
ARDEM Data Services • India, India
ARDEM is seeking a Customer Service Representative with strong technical understanding to support customer inquiries, process orders, and manage service tickets through Zendesk.Handle customer quer...Show more
Last updated: 1 day ago • Promoted
Salesforce Senior Tech Lead (Noida)
Connect Tech+Talent • India, India
Remote / Noida (as applicable).Shift Timing : 10 : 00 PM to 7 : 00 AM IST (US Time Zone Coverage).We are looking for a highly skilled Salesforce Senior Technical Lead to lead a team of 3–5 Salesforce de...Show more
Last updated: 10 days ago • Promoted
Customer Engagement Lead
Quantiphi • Republic Of India, IN
Senior Engagement Manager Mumbai / Bengaluru.Quantiphi is an award-winning AI-first digital engineering company driven by the desire to reimagine & realize transformational opportunities at the hea...Show more
Last updated: 11 hours ago • Promoted • New!
Customer Support Team Lead
RTLS Alliance • India, India
RTLS Alliance isn’t just another platform—it’s a movement to elevate the RTLS industry and connect the global ecosystem behind it.
As an early team member, you’ll be joining at a pivotal moment : .Hel...Show more
Last updated: 30+ days ago • Promoted
Customer Support Representative
Investment Banking & Private Equity Institute® (IBPEI) • India, India
Are you a customer-focused professional with excellent communication skills? We’re looking for a Customer Support Representative to join our team and provide exceptional service to our clients.If y...Show more
Last updated: 15 days ago • Promoted
Technical Lead
Mphasis • India, India
Looking for Senior Ingenium Developer with 10+ years' experience and following skills.Experience in Mainframe O / S and Development using COBOL programming language & JCL.
Experience in development an...Show more
Last updated: 15 days ago • Promoted
Customer Support Engineer
HCLTech • Chennai, Republic Of India, IN
HCL Technologies – Weekend Drive | 6th Dec 2025.If you have strong troubleshooting skills and a passion for customer experience, this is your chance to grow with us!.
Handle escalated technical issu...Show more
Last updated: 1 day ago • Promoted
Customer Support Specialist
Sage • Republic Of India, IN
Fyle is now part of Sage, a global leader in accounting and business management software.Together, we’re building a global expense management solution that simplifies how businesses track, approve,...Show more
Last updated: 11 hours ago • Promoted • New!
Salesforce Tech Lead- Contract
Gravity Infosolutions, Inc. • India, India
Participate in refining and scoping upcoming sprint work.Assist solution architects with technical design and breaking down complex tasks.
Accountable for timely delivery of assigned tickets, meetin...Show more
Last updated: 1 day ago • Promoted
Intercom Customer Success Lead (Onboarding & Support)
Zenara Health • IN
Remote
Quick Apply
Last updated: 30+ days ago
AI Customer Success Lead
noon • India, India
We’re building an ecosystem of digital products and services that power everyday life across the Middle East—fast, scalable, and deeply customer-centric.
Our mission is to deliver to every door ever...Show more
Last updated: 21 days ago • Promoted
Technical Lead
RapidBrains • India, India
We are looking for an experienced Technical Lead who can architect scalable systems, mentor development teams, and guide complex projects from concept to deployment.
You’ll partner closely with Prod...Show more
Last updated: 1 day ago • Promoted