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Miraggio - eCommerce Head
Miraggio Lifestyle Pvt. Ltd.Gurgaon, India2 days ago
Job descriptionWork closely with performance marketing teams to drive traffic, conversions, and ROAS Own CRO initiatives including A / B testing, funnel optimization, and landing page enhancements Build strong relationships with marketplace account managers Improve catalog visibility, discoverability, and conversions on 3P platforms Monitor platform performance, returns, reviews, and compliance Collaborate with product team to ensure right product mix online Drive data-led decisions on pricing, discounting, and assortment planning Streamline ecommerce order fulfillment, shipping, and logistics Improve post-purchase experience and build NPS-led customer journeys Manage ecommerce support and service SLAs Build, mentor, and manage a cross-functional ecommerce team Drive a culture of experimentation, ownership, and 5-12 years of experience in ecommerce, D2C or omnichannel brands Proven track record of scaling D2C businesses or managing large marketplace P&Ls Strong understanding of digital marketing, analytics, merchandising, and customer lifecycle Excellent leadership, communication, and cross-functional collaboration skills Prior experience in fashion, lifestyle, or accessories is a strong plus Growth mindset and hands-on approach; thrives in fast-paced environments; Ownership & accountability driven
eCommerce Head Overview :
As the Head of Ecommerce, you will be responsible for owning the end-to-end P&L of the ecommerce vertical. You will drive revenue, profitability, digital experience, marketplace performance, and customer satisfaction across D2C and third-party platforms like Amazon, Myntra, Flipkart, and Nykaa. This is a high-impact leadership role that combines strategic thinking with hands-on execution.
Key & P&L Ownership :
- Lead ecommerce business planning, forecasting, budgeting, and reporting
- Develop strategies to scale D2C website and grow marketplace sales
- Identify and capitalize on new ecommerce opportunities and trends
Growth & Performance Marketing :
Marketplace Management :
Product & Inventory Planning :
Operations & CX :
Team Leadership :
ref : iimjobs.com)
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Ecommerce • Gurgaon, India
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