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Associate

Associate

WiproNavi Mumbai, Maharashtra, India
12 days ago
Job description

Looking for Backoffice Associates for Airoli Location ( Only First 100 entries are accepted)

Work location : Airoli Exp : 0-3 Years (Freshers are also welcome)

Non Voice Process

Both Side Cab)Night Shift only

Role & responsibilities Associate (Process : US HR operations)

  • Age Criteria : 22years to 26years old.
  • CTC : Max 19k inhand
  • Walk in drive : 29th & 30th -April'25
  • Time : 11AM to 12PM
  • Address : Gigaplex, building no 3, 3rd floor, Airoli West, near patni ground, opp to Capgemini campus

Work Experience 0-36 months ( Non-tech freshers with all sem original marksheet can apply )

Summary

  • Fielding all incoming help requests from clients via telephone and / or emails in a courteous manner.
  • Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue.
  • Identify and learn appropriate product details to facilitate better client interaction and troubleshooting.
  • Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions.
  • Follow standard processes and procedures to resolve all client queries.
  • Resolve client queries as per the SLAs defined in the contract.
  • Maintain logs and records of all customer queries as per the standard procedures and guidelines.
  • Relevant Experience Any / Basic MS Excel Category Back office / Data handling or data management

    Working Conditions Fixed evening shift (5 days working). Saturdays and Sundays are fixed off.

    Service Agreement Applicable for 1 year (Mandatory)

    Education Skills Any graduate - BA / B.Com / B.Sc (non-technical), MA, M.Com, part time MBA, PGDM B.Tech & MBA full time freshers are not eligible

    Note : Looking for immediate joiners or who can join within 10-15 days

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    Associate • Navi Mumbai, Maharashtra, India

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