Customer Service Representative

Designation : Customer Service Representative

Roles & Responsibilities

Attend and log service calls from existing Australian solar customers facing system issues.

Validate complaints through basic troubleshooting and collect accurate problem details.

Create and assign service tickets to the appropriate regional service or technical team.

Coordinate with field teams to ensure timely resolution and job completion.

Follow up with customers post-service to confirm satisfaction and close calls.

Maintain detailed call logs and service records in the CRM.

Share daily / weekly updates with the service manager on open and completed cases.

Identify and forward potential upselling or AMC opportunities to the sales team.

Participate in training sessions to stay updated on solar products and service processes.

Work during Australian business hours and maintain professional communication with clients and internal teams.

Requirements

Excellent English communication skills (verbal and written).

Strong coordination, multitasking, and organizational abilities.

Customer-centric mindset with problem-solving aptitude.

Basic technical understanding of solar systems (training will be provided).

Proficiency in CRM tools, MS Office, and remote communication platforms.

Ability to work independently during Australian working hours.