ITSM (Senior Consultant / Deputy Manager / Manager)

Job Description – ITSM (Senior Consultant / Deputy Manager / Manager)

Location : Coimbatore

Experience : 2 to 10 Years

Roles : Senior Consultant / Deputy Manager / Manager

Notice Period : Immediate joiners preferred

Role Overview

We are seeking IT Service Management professionals with strong experience in COBIT assessments, IT Governance frameworks, and ISO 20000 implementation. The role includes managing end-to-end ITSM engagements, driving process improvements, conducting governance audits, and working closely with stakeholders to enhance service delivery maturity.

Key Responsibilities (All Levels)

• Conduct ITSM assessments , maturity evaluations, and gap analysis.
• Perform COBIT-based assessments and develop governance improvement roadmaps.
• Implement / maintain ISO 20000 (IT Service Management System) standards.
• Develop, document, and optimize ITSM processes (Incident, Problem, Change, Asset, CMDB, etc.).
• Support audits, compliance checks, and process reviews.
• Prepare reports, dashboards, and governance documentation.
• Collaborate with cross-functional teams including Infra, AppOps, Cybersecurity, and Business.

Additional Responsibilities by Role Level

Senior Consultant (2–5 years)

Deputy Manager (5–8 years)

Manager (8–10 years)

Required Skills & Experience

Preferred (Good to Have)