Service Desk Analyst

Job Title : Service Desk (L1) Support Location : Pune

Eligibility : B.E / B.Tech / BCA – Freshers (2023–2025) only with PDC, PAN & CMM

CTC : ₹2.5 LPA (Fixed) + Shift Allowances + Performance Incentives

• ️ Role : Provide L1 technical support via phone / email / chat;
• handle incidents & service requests;

troubleshoot OS, O365, AD, VPN, basic networking & mobile / desktop issues.

log, update & escalate tickets as per SOPs.

🧠 Skills : Strong English communication , analytical thinking, problem-solving, customer handling, attention to detail.

meet SLAs & maintain documentation accuracy.

Other : Willing to relocate for training, join immediately, maintain confidentiality & follow ITIL-based processes.

Good to Have : Basic understanding of Windows, O365, networking, and mobile / OS issues.

Training : 2 Months (Mysore) | Work Location : Pune

Benefits : Global exposure, structured training, and clear career-growth pathways from Day 1

Non Locals not eligible