Senior Onboarding Specialist

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• South Florida Business Journal, Best Places to Work 2024
• Inc. 5000 Fastest-Growing Private Companies in America 2024
• 2024 Black Book Awards, ranked #1 EHR in 11 Specialties
• 2024 Spring Digital Health Awards, “Web-based Digital Health” category for EMA Health Records (Gold)
• 2024 Stevie American Business Award (Silver), New Product and Service : Health Technology Solution (Klara)

Who we are :

We Are Modernizing Medicine (WAMM)! We’re a team of bright, passionate, and positive problem-solvers on a mission to place doctors and patients at the center of care through an intelligent, specialty-specific cloud platform. Our vision is a world where the software we build increases medical practice success and improves patient outcomes. Founded in 2010 by Daniel Cane and Dr. Michael Sherling, we have grown to over 3400 combined direct and contingent team members serving eleven specialties, and we are just getting started! ModMed's global headquarters is based in Boca Raton, FL, with a growing office in Hyderabad, India, and a robust remote workforce across the US, Chile, and Germany.

As Senior Onboarding Specialist on our global Learning & Development (L&D) team, you'll play a critical role in shaping the new hire experience for Modernizers in our Hyderabad office. You will orchestrate a seamless and engaging onboarding journey for ModMed India, responsible for leading live instructor-led onboarding, assigning on-demand eLearning, and providing ongoing new hire support. If you're a highly organized, detail-oriented professional passionate about creating impactful onboarding experiences, we encourage you to apply.

Key Responsibilities :

Facilitation and New Hire Communication :

Act as the primary facilitator of all live instructor-led onboarding sessions for our ModMed India office.

Coordinate and manage communication with new hires, setting expectations for their first week.

Serve as the primary point of contact for new hires during the onboarding process, addressing any questions or concerns promptly and effectively.

Drive new hire check-ins up to 12 months after onboarding.

Content Design and Content Ownership :

Design new onboarding materials as necessary in partnership with the US-based Onboarding Specialist.

Update and maintain onboarding materials, ensuring they are accurate and reflect ModMed culture.

Onboarding Program Management :

Coordinate and manage the onboarding schedule.

Coordinate SMEs and guest speakers for all onboarding sessions.

Oversee the enrollment and new hire completion of mandatory eLearning (LMS) courses.

Collaborate with People Operations and Corporate IT to manage onboarding workflows and necessary provisioning.

Keep People Leaders updated on onboarding content and new hire onboarding schedules.

Monitor and identify areas for improvement and implement changes as needed.

Qualifications :

Bachelor's degree in Communications, Human Resources, Organizational Development, or related field.

Minimum 7 years of professional experience, at least 3 years supporting onboarding or talent development.

Must be able to demonstrate a mastery of live facilitation, virtual facilitation, and virtual meeting tools, preferably Google Meet.

Proven experience in navigating an enterprise Learning Management System (LMS), preferably Docebo.

Experience with eLearning content development and design tools such as Articulate, Canva, and Vyond.

Strong understanding of adult learning principles and modern instructional design methodologies.

Experience using Slack and the Google Suite, including Docs, Slides, Sheets, and Forms. Gemini is a plus.

Excellent project management, organizational, and communication skills are a must-have.

Preferred Skills :

Experience with global teams and cross-cultural collaboration.

Certification in HR or Talent Development (e.g., SHRM, ATD).

ModMed Benefits Highlight : At ModMed, we believe it’s important to offer a competitive benefits package designed to meet the diverse needs of our growing workforce. Eligible Modernizers can enroll in a wide range of benefits :

India

United States

PHISHING SCAM WARNING :   ModMed is among several companies recently made aware of a phishing scam involving imposters posing as hiring managers recruiting via email, text and social media. The imposters are creating misleading email accounts, conducting remote "interviews," and making fake job offers in order to collect personal and financial information from unsuspecting individuals. Please be aware that no job offers will be made from ModMed without a formal interview process, and valid communications from our hiring team will come from our employees with a ModMed email address (). Please check senders’ email addresses carefully. Additionally, ModMed will not ask you to purchase equipment or supplies as part of your onboarding process. If you are receiving communications as described above, please report them to the FTC website.