SAP Application Manager

Position : SAP Applications Manager (AMS Servery Delivery Manager)

Location : Open for 100% Remote however, prefer Hybrid in Bangalore, India

Work Timings : 8 : 00 a.m. to 6 : 00 p.m. IST

We are looking for an experienced SAP Applications Manager / AMS Service Delivery Manager to take complete ownership of our SAP S / 4HANA landscape and all related interfaces . This role oversees day-to-day SAP operations, system stability, vendor performance, and service excellence across a global environment.

Key Responsibilities

• Own end-to-end operations of SAP S / 4 applications and interfaces (XI / PI / PO, MuleSoft, etc.).
• Ensure system stability, availability, performance, and compliance.
• Lead and manage AMS vendors , internal teams, and service delivery according to SLAs.
• Drive incident, problem, change, and release management (ITIL processes).
• Monitor and improve SAP interfaces, performance, and technical issues.
• Act as an escalation point for critical system issues.
• Prepare and present service KPIs, SLA reports, and performance dashboards .
• Support root cause analysis and continuous service improvement.
• Oversee backup / restore, DR, lifecycle management, and system health checks.
• Collaborate with global teams and business stakeholders.
• Ensure documentation, knowledge transfer, and operational readiness.

Required Experience & Skills

Nice-to-Have

Who We’re Looking For

A structured, proactive leader who takes ownership, makes fast decisions, manages vendors effectively, and ensures stable SAP operations. Someone who excels in communication, problem-solving, and managing complex landscapes.