Head of People Operations

Assistant Vice President – HR Operations

Role Overview :

The AVP – HR Operations will lead and manage the HR operations function, ensuring seamless execution of HR processes, compliance, and employee experience. This role is responsible for driving operational excellence, implementing HR policies, and leveraging technology to optimize HR service delivery across the organization.

Key Responsibilities :

HR Strategy & Operations :

• Oversee end-to-end HR operations including payroll, benefits administration, HRIS management, and employee lifecycle processes.
• Ensure alignment of HR operations with organizational goals and compliance requirements.

Process Optimization & Automation :

Identify opportunities to streamline HR processes and implement automation for efficiency.

Manage HR technology platforms and ensure data accuracy and integrity.

Compliance & Governance :

Ensure adherence to labor laws, statutory requirements, and internal policies.

Maintain audit readiness and manage risk mitigation in HR operations.

Employee Experience :

Drive initiatives to enhance employee engagement and satisfaction through efficient HR services.

Act as a point of escalation for complex HR operational issues.

Team Leadership :

Lead and mentor the HR operations team, fostering a culture of accountability and continuous improvement.

Collaborate with HR Business Partners and Centers of Excellence for integrated HR service delivery.

Qualifications :

Education :

Master’s degree in Human Resources, Business Administration, or related field.

Professional certifications such as SHRM, HRCI, or equivalent are preferred.

Experience :

12–15 years of progressive experience in HR, with at least 5–7 years in HR operations leadership roles.

Specific Expertise :

Strong knowledge of HR processes, payroll, compliance, and HR technology platforms (HRIS, ERP systems).

Proven experience in process optimization, automation, and driving operational excellence.

Exposure to managing large-scale HR operations in multi-location or global environments.

Leadership :

Demonstrated ability to lead teams, manage stakeholders, and influence senior leadership.

Other Skills :

Excellent analytical, problem-solving, and communication skills.