Customer Success Executive

We are looking for a Customer Success Executive with 1 + years of experience , who can independently manage enterprise clients post-sales, oversee platform implementation, and lead a small team to ensure long-term adoption and satisfaction. This role demands strong communication skills, hands-on leadership, and a willingness to travel for client success.

Job Overview

As a Customer Success Executive, you will be the primary contact for enterprise clients, responsible for onboarding, implementation, and ongoing relationship management. You will drive product adoption, manage a small customer success team, and work closely with product managers, technical teams, and client stakeholders to deliver business value and measurable outcomes.

Key Responsibilities

Client Relationship Management

• Build and nurture strong relationships with key client stakeholders (primarily MNCs and IT services).
• Act as the primary point of contact for post-sales engagement, feedback, and escalations.
• Monitor client satisfaction, usage trends, and proactively address concerns.

Implementation & Onboarding

Team Coordination

Adoption & Retention

Travel & On-site Support

Issue Resolution

Reporting & Documentation

Qualifications and Skills

Technical & Product Skills

Customer-Facing & Leadership Skills

General Skills

Work Schedule and Location

What We Offer

Join Us!

If you’re passionate about creating great client experiences, love solving real-world business problems, and are ready to take ownership in the SaaS space— Colosseum Tech Solutions Pvt Ltd invites you to grow with us.