Customer Success Manager - B2B SaaS(US)

Job Title :   Customer Success Manager - B2B SaaS

Location : Bangalore

Note : Our customers are in the US, so this may require you to travel and work non-standard hours.

Company Overview :

At Unifize , we are revolutionizing the way life science and manufacturing companies manage processes and innovate. Our eQMS platform accelerates product development and process innovation.

In a world where changing regulatory environments, market competition, customer demands, and technological advancements are constants, Unifize provides the solution to overcome both internal and external constraints that hinder progress.

Please review our extensive case studies and testimonials from customers, who talk about how Unifize is differentiated in the following four key areas :

• No code process builder
• Intuitive, chat-based collaboration
• Low code automation
• Standard integrations
• AI roadmap

You should also check out our medical device landing page as well, including the overview video to get a sense of how we currently position ourselves.

Role Overview

As a Customer Success Manager at Unifize, you’ll be the strategic partner to our customers—driving adoption, satisfaction, and long-term value. You’ll lead key relationships, resolve issues, and champion customer needs across product and engineering. This role is ideal for someone who thrives at the intersection of technology, business, and relationship management—especially in fast-paced, B2B SaaS environments.

Responsibilities :

Qualification / Requirement :