ServiceNow Architect

We are seeking a seasoned ServiceNow Architect to join our technology team, supporting a leading Investment Banking client . The ideal candidate will have hands-on experience in developing and customizing ServiceNow modules to support CSM(must) , ITSM, ITOM, CMDB, and custom workflows aligned with complex financial services environments.

You will work closely with global stakeholders to design and deliver scalable, secure, and high-performance solutions that automate operational workflows, support regulatory compliance, and improve service delivery in a highly regulated environment

Your skills and experience

• 12+years of IT experience, with 7+ years of hands-on ServiceNow development
• Proven experience delivering ServiceNow solutions across CSM(must), ITSM and at least one of : ITOM, HRSD.
• Solid understanding of JavaScript, GlideRecord, and Scripted APIs in ServiceNow.
• Familiar with Agile / DevOps methodologies and managing ServiceNow in sprint-based delivery.
• Experience with integrations using REST / SOAP, IntegrationHub, and MID Servers.
• Knowledge of CMDB, Discovery, Service Mapping, and platform governance practices.
• Excellent communication, stakeholder engagement, and leadership abilities.
• Development and configuration of Workflows, UI Pages (Jelly and Glide scripts), UI Macros, Business Scripts, Client Scripts, UI Scripts, UI Actions, Ajax Scripts, UI Policies, Script Includes and Security Rules.
• Good understanding of Investment Banking operations, support workflows, and regulatory environments
• Experience with Performance Analytics, Reporting, and ServiceNow Best Practices
• Ability to work with cross-functional and geographically distributed teams
• Strong debugging, problem-solving, and communication skills
• Familiarity with Investment Banking operations, such as workflow automation, client onboarding, or compliance
• Excellent analytical and communication skills with the ability to work independently and in teams