Director of Operational Excellence

Job description

Lemonpeak is looking for a strategic and execution-driven senior leader to head our BPO Division. This role reports directly to leadership and is responsible for P&L ownership, revenue growth, client expansion, operations, quality, and large-scale people management across multi-site teams.

This is a rare opportunity to operate like an entrepreneur inside the organization — you will have the autonomy and ownership to build, expand, and lead the entire BPO business unit end-to-end while shaping Lemonpeak’s next phase of growth.

🔑 Key Responsibilities

1. P&L & Revenue Ownership

• Own the complete P&L for the BPO division.
• Deliver consistent month-over-month revenue and profit growth.
• Improve financial efficiency through strong operational and cost controls.
• Lead annual planning, budgeting, forecasting, and performance reviews.

2. Operations Leadership

3. Business Development & Client Expansion

4. Quality & Governance

5. People Leadership

6. Strategy & Execution

cross-functional alignment.

🎯 Requirements

⭐ Preferred Skills