Technical Support Analyst

Our Mission, Vision and Values

Mission : To make a positive impact on our clients, our people, and our communities

Vision : To elevate all experiences by caring more

Values : Do the right thing, Service to others, Mutual Respect, Always Getting Better, Quality

Responsibilities

• Maintaining, repairing, and troubleshooting Laptop hardware and software packages, as well as mobile desktop hardware and software packages, including devices such as Android and iPhone
• Loading workstations for new hires, including desk and office setup with required hardware
• Creating documentation such as guides for end-users that describe steps for operating various hardware and software platforms
• Helping maintains our firm's internal IT ticketing system, ensuring ticket issues are resolved efficiently and in a timely manner
• Working closely with various firm members to answer their technical inquiries, debug issues, and make recommendations
• Assist with troubleshooting and resolution of trouble tickets across Firm footprint, including but not limited to phone support, remote support, onsite support
• Document procedures and best practices when necessary
• Technical support and resolution for issues related to video conferencing devices and functionality.
• Manage IT assets issuance, returns, inventory, and documentation.
• Coordinate with the OEM for technical resolutions and maintenance as required.

Qualifications & Requirements

Working Environment

While performing the duties of this Job, the employee is expected to work in our office. Flexibility is granted to employees to work remotely on an as-needed basis.