Head of Customer Support Operations

Tata AIG General Insurance Company Limited is a joint venture between Tata Group and American International Group (AIG). Since its set-up in 2001, the Company has grown strongly to emerge as the preferred private general insurance company in India with several pioneering firsts to its credit. Driven by a mission to create better tomorrows for Customers by delivering trustworthy and innovative risk solutions, Tata AIG’s broad portfolio of protection covers are backed by years of professional expertise in product offerings, exceptional service capabilities and seamless claims process management.

We are currently seeking passionate individuals who are eager to make a meaningful impact in the world of insurance. If you’re looking for a rewarding career that combines cutting-edge technology, customer-centric solutions, and a commitment to excellence, you have come to the right place. Explore our exciting opportunity below and be part of an organization that is shaping the future of insurance.

Job Title : Senior Manager - Customer Service

Location : Gurugram

Job Description :

1. Manage non voice process with partner

2. Monitor and improve service levels

3. Manage vendor invoicing, recon and timely clearance

4. Vendor governance and check on data points

5. Manage in house team members on ticket closure

6. Drive NPS and improvements

7. Work on projects

8. Cross functional collaboration

9. Follow and maintain the audit compliance on floor on partner floor.

Requirement : The candidate should be in a team handling role and having good vendor management skills who can manage a team of around 70-80 people.

How to Apply :

If you are excited to be part of a team dedicated to innovation and excellence, please submit your resume. We look forward to reviewing your application and welcoming you to Tata AIG, where your skills and ambitions can thrive.

Tata AIG is an equal opportunity employer, and we encourage candidates from all backgrounds to apply for this role.