Customer Success Manager

Location : Chennai / Bangalore / Pune(Remote with occasional travel)

Employment Type : Full-Time

About Us

ORO Labs is an agentic procurement orchestration company on a mission to humanize the procurement experience. Founded in 2020 by former SAP Ariba product leaders, ORO delivers effortless user experiences so businesses can shorten cycle times, decrease risk through end-to-end process visibility, and remain agile in response to change with a no-code platform purpose-built for procurement. Trusted by users in over 70 countries, and supported by an extensive network of implementation and technology partners, ORO helps Fortune 500 and fast-growing global companies automate processes, improve cross-team collaboration, and scale procurement operations. The ORO platform is trusted by the world’s largest brands, including The Coca-Cola Company, Novartis, Danone, Roche, BASF, Liberty Global, Bayer, Millennium, and Booking.com.

About the Role

As a Customer Success Manager at ORO Labs, you’ll be the trusted partner and primary point of contact for our enterprise clients post-implementation. You’ll work closely with customers to ensure they realize maximum value from ORO’s AI-based procurement platform—driving adoption, engagement, and long-term satisfaction. This is a highly strategic and relationship-driven role that blends business acumen, process expertise, and technical curiosity.

You’ll collaborate with cross-functional teams (Product, Engineering, Implementation, and Sales) to ensure seamless customer experiences, identify opportunities for expansion, and champion the voice of the customer internally.

What You’ll Do

Understand (Depth of Insights)

• Develop a deep understanding of customers’ business goals, procurement challenges, and success metrics.
• Serve as a strategic advisor to clients—aligning ORO’s solutions to their evolving needs.
• Build trusted relationships with key stakeholders at multiple levels within enterprise accounts.

Engage (Strategy / Prioritize)

Organize (Operational Excellence)

Value Creation (Strategic Partnership)

Delivery (Execution, Leadership & Experience)

What We’re Looking For

We’re seeking a dynamic and customer-obsessed professional with experience managing enterprise SaaS accounts. The ideal candidate thrives on solving complex business problems, building relationships across multiple levels, and driving measurable value. You should be a proactive communicator, a problem solver by nature, and deeply curious about technology and process optimization.

Key Qualifications

Why Work with Us?

Ready to make an impact?

Join us at ORO Labs and help shape the future of customer success in enterprise procurement. Apply now and be part of a team that values innovation, empathy, and execution excellence.