Digital Client Success Manager

Top 5 things you will do in your role : Client Servicing : Leading the client relationship and managing expectations and deliverables. Identify client's communication needs through all channels ‐ guide client on how these channels should work together to create an integrated partnership .. Inputing into measurable business impact of our clients / real time impact

Project Management : Ability to lead and execute various client projects end-to-end with support from internal team members

Team Management : Ability to lead and manage multiple teams on various accounts smoothly ensuring healthy communication and work allocation. Drive organizational culture, values & vision of creating excellent product across the team

Planning : Lead planning on various accounts when it comes to campaigns and engagements and for new business pitches. Build a strong succession / second line of your team

Account Operations : Ensuring smooth functioning of the account internally to help meet all deliverables including coordination with key stakeholders. In-Depth understanding of scope of work, the monetisation of key elements in the delivery process.

Top 5 Thing you need to have for this role :

Communication Skills : Comfort and confidence to deal with internal and external stakeholders

Team Management Skills : Ability and inclination to work with multiple people teams and ensuring efficient knowledge transfer and mentoring

Domain Knowledge : Have ample knowledge and interest in the digital domain we are working in to suggest best practices to clients and team members alike

Attitude : Have an open attitude to work with people from different walks of life and a willingness to learn and use those learnings in your everyday work

Problem Solving : A creative problem solving mindset to tackle with everyday challenges on the accounts