Manager - Data Analytics

Hiring : Manager – Data Analytics Location : Gurugram | Experience : 5 + years

We’re looking for a Manager – Analytics (Technical) to lead strategic programs, drive data-backed decision-making, and elevate performance across our Partner Oversight Program.

Key Responsibilities

Program Leadership & Strategy

Own the vision and end-to-end execution of the Partner Oversight Program across Quality, Reporting, and Technical areas.

Develop and manage a detailed program roadmap, defining milestones, closing knowledge gaps, and enabling business performance goals.

Communicate roadmap status and manage shifting priorities effectively.

Analytics & Insight Generation

Design and deliver key performance goals using quantitative and qualitative approaches.

Synthesize data from multiple sources to generate meaningful insights and present clear, actionable recommendations to senior leaders.

Champion customer insights across Verizon, driving collaboration and influencing business-impacting decisions.

Technical & Analytical Expertise

Conduct data exploration, hypothesis testing, and statistical analysis.

Design KPIs, build dashboards (Power BI / Tableau), manage SQL databases, and perform advanced analytics using Python.

Support predictive analytics and machine learning initiatives (good to have).

Leadership & Collaboration

Lead and mentor an analytics team, ensuring consistent delivery, alignment, and quality standards.

Drive continuous improvement and cross-functional alignment.

Performance Expectations

Daily

Conduct status check-ins to assess operational health, anomalies, and compliance flags.

Review system security and performance risks and escalate critical issues.

Ensure dispute management processes are followed with timely corrective action.

Weekly

Inspect quality metrics, KPI trends, and compliance updates.

Hold weekly staff meetings to review performance and key findings.

Identify high-priority risks and wins for stakeholder governance discussions.

Review alignment between technical and business teams.

Monthly

Create high-level summaries for senior management (quality metrics, risks, compliance).

Lead formal governance sessions to review SLAs, KPIs, and performance vs. targets.

Prepare monthly communications outlining program accomplishments, KPI shifts, and strategic updates.

Quarterly

Review quarterly roadmap and business initiatives.

Create and deliver a comprehensive QBR deck.

Align with transformation teams on strategic direction and cross-functional initiatives.

Conduct formal risk reviews (operational, compliance, security, cost) and identify standardization and best practices.

Skills & Tools

SQL | Python | Power BI / Tableau | Statistical Analysis | KPI Design | Data Storytelling | Predictive Analytics (Plus) | Data Governance | Program Management