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Operations Excellence Lead
Operations Excellence LeadDoodhvale Farms • Delhi, Republic Of India, IN
Operations Excellence Lead

Operations Excellence Lead

Doodhvale Farms • Delhi, Republic Of India, IN
4 days ago
Job description

Application Form : https : / / forms.Gle / rN68ySd7ymoRZmdi7

About Company :

Doodhvale Farms is a premium direct-to-consumer dairy & daily essentials brand delivering fresh, pure, and ethically-produced milk and dairy products straight from their own farms to customers’ homes. We champion transparency, single-sourcing, and wellness for families.

About the Role :

The Senior Associate – Operations Excellence will play a key role in strengthening and scaling Doodhvale Farms’ operational processes across cities. This role is ideal for someone who has experience in operations, supply chain, logistics, or last-mile delivery and is data-driven, detail-oriented, passionate about solving on-ground operational challenges . The individual will work closely with leadership, ground teams, delivery partners, warehouse teams, and cross-functional stakeholders to drive performance, efficiency, and service excellence.

Key Responsibilities :

Operational Performance & Process Excellence

  • Monitor and improve daily operations across delivery, warehouse, and supply chain workflows.
  • Identify process gaps and drive SOP implementation to enhance efficiency, accuracy, and customer satisfaction.
  • Lead problem-solving initiatives for recurring operational issues using data-driven insights.

Data Analytics & Reporting

  • Use data (Excel, Sheets, SQL basics) to track KPIs such as order fulfilment, OTIF, delays, delivery productivity, rider performance, cost KPIs, etc.
  • Build dashboards / reports for leadership to support decision-making.
  • Conduct root-cause analysis on operational defects and propose corrective actions.
  • Performance Management

  • Work with city and area teams to drive compliance, productivity, and SLA adherence.
  • Analyse trends to improve metrics such as O2A, OPH, rider onboarding, fleet performance, and cost per order.
  • Support performance governance by reviewing weekly / monthly metrics.
  • Vendor & Rider Management

  • Coordinate with the teams for recruitment, and vendor partners to ensure manpower availability.
  • Track vendor performance, quality, and compliance to operational standards.
  • Cross-functional Collaboration

  • Work with internal teams such as Supply Chain, Tech, Product, and Customer Experience to enable seamless operations.
  • Participate in new project rollouts, process automation initiatives, and city-level expansion activities.
  • Cost & Productivity Optimization

  • Assist in designing cost-control initiatives across last-mile operations.
  • Drive improvements in route planning, manpower allocation, and resource utilization.
  • Skills & Competencies :

  • Strong analytical skills with proficiency in Advanced Excel , Google Sheets , basic SQL , and ability to interpret data dashboards.
  • Problem-solving mindset with ability to work in fast-paced operational environments.
  • Knowledge of operations, supply chain, logistics, or last-mile delivery (experience with D2C, e-commerce, quick-commerce is a plus).
  • Strong communication and stakeholder management abilities.
  • Ability to work with large ground teams and ensure performance through governance.
  • High ownership, attention to detail, and ability to drive initiatives independently.
  • Qualifications

  • Bachelor’s degree in Engineering, Operations, Supply Chain, or any relevant field.
  • 4–7 years of experience in operations excellence, supply chain, last-mile operations, or similar roles.
  • Why Join Doodhvale Farms?

  • Opportunity to work closely with leadership and drive ground-level impact.
  • Fast-paced, high-growth environment with end-to-end ownership.
  • Chance to build scalable processes across a rapidly expanding operations ecosystem.
  • Application Form : https : / / forms.Gle / rN68ySd7ymoRZmdi7

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    Operation Excellence • Delhi, Republic Of India, IN

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