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Customer Engagement Associate
Customer Engagement AssociateBHIVE Workspace • Bandra, Maharashtra, India
Customer Engagement Associate

Customer Engagement Associate

BHIVE Workspace • Bandra, Maharashtra, India
1 day ago
Job description

Role Overview : We are seeking a motivated and detail-oriented Customer Success Associate to support BHIVE’s Customer Success team. This is an excellent opportunity for a fresh graduate to gain hands-on experience in client relationship management, customer engagement, and retention strategies while contributing to our mission of delivering exceptional customer experiences.

Key Responsibilities :

Client Onboarding & Engagement :

  • Assist in onboarding new clients, ensuring a seamless transition and setup process.
  • Conduct regular check-ins with clients to understand their needs and provide proactive support.
  • Help resolve client issues promptly, ensuring a high level of satisfaction.

Relationship Management :

  • Build and maintain strong relationships with clients by providing personalized service and solutions.
  • Support the creation of engagement strategies to enhance client retention and loyalty.
  • Gather and analyze client feedback to identify areas for improvement.

    • Customer Success Support :

  • Collaborate with the sales and operations teams to address client concerns and enhance service delivery.
  • Maintain accurate records of client interactions and updates in the CRM system.
  • Assist in preparing client success reports and presentations.

    • Upselling & Cross-Selling :

  • Identify opportunities for upselling and cross-selling BHIVE’s products and services.
  • Communicate value propositions effectively to meet client requirements.

    • Market Research & Insights :

  • Conduct research to understand client industries, challenges, and trends.
  • Provide actionable insights to the team to improve the customer experience.

    • Qualifications :

  • Fresh graduate with a bachelor's degree in commerce, Business Administration, or related fields.
  • Basic understanding of customer success principles and practices.
  • Proficiency in MS Excel and MS Office;

    • familiarity with CRM tools is a plus.

  • Strong communication, problem-solving, and interpersonal skills.
  • Positive attitude and eagerness to learn.

    • Skills :

  • Excellent organizational and multitasking abilities.
  • Empathy and a customer-focused mindset.
  • Self-motivated and proactive in identifying solutions.
  • Ability to thrive in a fast-paced and dynamic environment.
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    Associate Customer Engagement • Bandra, Maharashtra, India

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