Customer Success ManagerCareStack - Dental Practice Management • Delhi, India
Customer Success Manager
CareStack - Dental Practice Management • Delhi, India
5 hours ago
Job descriptionContinuous monitoring of feature adoption across customers ensuring higher degree of Drive product initiatives for higher feature adoption. Periodic webinars for new releases Be a customer advocate and drive product roadmap for ensuring evolving needs are Constant monitoring of customer usage to understand areas they need assistance and Evangelize the customer adoption and success stories within the larger product org Constantly meet with the larger product org to present challenges faced by the Review the product roadmap to ensure tactical customer pain points are addressed in a Coordinate with Sales and Onboarding teams to drive customer success from the start of Program manage beta programs for new features to take feedback Manage and own feature discovery and coordinate with Product Management teams for Responsible for overall feature usability and eligibility criteria for releasing features to Understand customer pain points and translate them into objective problems Identify the right problems and prioritize Deep understanding of product development life cycle Understanding of Product management tools, processes and ceremonies Past experience of product management and customer management Experience of dental domain and dental Practice management systems Coordination and stakeholder management Experience in working with development & engineering teams
Responsibilities :
- Responsible for customer health, user satisfaction, overall growth and churn prevention
due to unfulfilled expectation
stickiness and maximizing the benefits in the product
and presenting the newly launched solutions
being addressed.
training to improve adoption
customers
timely manner.
their journey in Carestack
the final solution and validation
customer
Required Skills / Experience :
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Customer Manager • Delhi, India
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