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Senior Information Technology Support Analyst
Senior Information Technology Support AnalystTechnology Mindz • Jaipur
Senior Information Technology Support Analyst

Senior Information Technology Support Analyst

Technology Mindz • Jaipur
12 days ago
Job description

Description :

Key Responsibilities :

  • Provide on-site and remote support for laptops, desktops, and peripherals (printers, scanners, etc.)
  • Troubleshoot OS, network, and application-level issues on Windows 10 / 11 and macOS systems.
  • Install, configure, and update software as per approved software list.
  • Maintain system inventory and ensure compliance with IT asset policies.
  • Assist with device onboarding, user provisioning, and Microsoft Intune enrollment.
  • Manage and report endpoint health, patch updates, and antivirus (Sophos XDR) compliance.
  • Support IT security initiatives DLP enforcement, MFA, password policy compliance, and device control.
  • Coordinate with vendors or the central IT team for escalations and specialized issues.
  • Document incidents, resolutions, and IT procedures in SharePoint or the IT documentation system.

Required Skills & Experience :

  • 4 years of experience in desktop or IT support.
  • Strong understanding of Windows environments, Microsoft 365, and network troubleshooting.
  • Familiarity with Microsoft Intune, Active Directory, and remote management tools.
  • Experience with endpoint protection tools (Sophos, Checkpoint, or similar).
  • Knowledge of DLP, data security, and patch management best practices.
  • Excellent communication and customer service skills.
  • Ability to prioritize tasks and work independently with minimal supervision.
  • Preferred Qualifications :

  • CompTIA A+ / Microsoft Certified : Modern Desktop Administrator (MD-100 / MD-101).
  • Experience working with global or hybrid teams.
  • Familiarity with ITSM ticketing tools (Jira, Freshservice, or similar).
  • (ref : hirist.tech)

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