Desktop Support Engineer L1Confidential • Bharatpur
Desktop Support Engineer L1
Confidential • Bharatpur
30+ days ago
Job descriptionAddress user support tickets related to printers and scanners in a timely manner Guide users with simple, clear, and step-by-step troubleshooting instructions Conduct remote troubleshooting sessions to identify and resolve hardware or connectivity issues Test alternative methods and solutions until the issue is resolved Document issues, solutions, and troubleshooting steps in the IT ticketing system Escalate unresolved or complex issues to the appropriate IT support level Ensure high levels of user satisfaction by minimizing downtime and providing effective support
Skills Required
Printer Support, remote troubleshooting
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Desktop Support Engineer • Bharatpur
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