Parle Global Technologies - Presales Consultant

Description : Role Overview :

The Presales Consultant will manage end-to-end presales activities including quotation preparation, documentation, customer coordination, order booking support, and execution follow-up.

The role demands strong communication, analytical skills, and the ability to build effective relationships with internal and external stakeholders.

Key Responsibilities (KRA) :

• Prepare and share accurate quotations with customers based on provided specifications and pricing guidelines.
• Coordinate with internal teams to book sales orders and ensure correct generation of invoices, e-invoices, and e-way bills following standard SOPs.
• Follow up with customers for pending quotations, order execution formalities, and payment collections.
• Maintain strong customer engagement to ensure timely updates, issue resolution, and high service satisfaction.
• Prepare, analyze, and maintain MIS reports, WIP reports, and other presales documentation for management review.
• Track and maintain engineers visit data, service reports, and customer interaction logs.
• Build and maintain strong working relationships with sales teams, operations, finance, and customers to drive seamless order execution.
• Ensure timely adherence to all presales processes and escalate gaps or delays for swift resolution.
• Gather customer feedback and share insights for process improvement and enhanced service delivery.
• Support presales activities including documentation, coordination for demonstrations, and responding to customer queries.

Required Skillsets :

(ref : iimjobs.com)