Executive - Last Mile

Role Overview

The Executive – Last Mile will support and manage last-mile delivery operations for Mumbai. The role involves coordinating with delivery partners, monitoring real-time shipment movement, resolving delivery exceptions, and ensuring smooth B2C order fulfilment. The incumbent will play a key role in maintaining high service levels, optimizing delivery timelines, and enhancing overall customer satisfaction through efficient last-mile execution.

Key Responsibilities

Coordinate daily last mile dispatches with 3PL partners and internal fleet teams

Monitor real-time delivery tracking and resolve delivery exceptions / escalations

Support route planning and suggest improvements based on ground realities

Ensure timely pickups and deliveries aligned with SLAs

Collaborate with warehouse, dispatch, and customer service teams for smooth order handovers

Maintain daily MIS and assist in preparing delivery performance dashboards

Requirements

2–5 years of experience in last mile logistics, dispatch, or delivery operations

Experience in e-commerce, FMCG, or 3PL operations is preferred

Familiarity with GPS tracking systems, route optimization tools, and Excel