Product Owner

Purpose :

The Enterprise Customer Onboarding & Mastering (ECOM) Domain provides best in class customer onboarding and ensures customer profiles are complete, accurate and connected to all other Digital and Banker systems in the bank.

ECOM has a significant delivery roadmap to build these new capabilities, while the Domain is also rapidly evolving to manage and optimise BAU “services” and pursue next horizon opportunities aligned to the 3-year strategic plan.

The role will :

Work closely with business stakeholders and SMEs to investigate and shape key initiatives to improve customer experience in relation to ECOM onboarding and customer profile management services. Create and champion a product / feature vision that is aligned to customer / banker needs and clearly articulates the ‘what’ and the ‘why’ of anything we do

Elicit and breakdown needs / ideas into epics, features and / or user stories, and partner with business analysts to elaborate and document clear and detailed requirements and acceptance criteria that trace back to the business need(s) and align to the ECOM strategic roadmap; in addition, define clear measures of success

Partner closely with NAB Technology teams, business teams and technology vendors to shape appropriate solutions to meet requirements, all the while considering options for rapid and incremental releases of business value

Fully immerse and embed with NAB Technology squads supporting ECOM initiatives, to ensure squad delivery velocity is maximised and features are appropriately and regularly sequenced and prioritised

Represent the voice of the customer and build strong relationships with key business stakeholders, clearly communicating the ECOM vision / objectives / commitments, to help bring alignment of our initiatives with other domains.

Consider the broader application of the product / feature in the NAB ecosystem, and identify opportunities for re-use / adaptation that benefits the enterprise and influences prioritisation

Be an expert in the product, speaking confidently to its use and application; in addition, the role will be cognisant of broader product applications across industry / market that may be of relevance to the solutions NAB introduces

Be flexible to changing demands and priorities, and will drive outcomes in a fast-paced, dynamic environment.

Capabilities, Experience & Qualification Requirements :

Essential capabilities

Ability to analyse and solve complex problems in a structured manner

Ability to work independently and think creatively

Customer advocacy and empathy

Needs analysis (needs v want)

Decision making / prioritisation (incl trade-offs)

Communication (all forms), including translation between tech / business

Negotiation / influencing

Stakeholder / relationship management

Approach to ascribing ‘value’

Ability to lead and inspire

Thinks broadly within defined strategies and policies to meet business needs. Adapts and determines new and innovative solutions. Clear thinking under pressure

Other capabilities

Leadership

Risk management

In depth product knowledge

Experience

2+ years as a product owner, preferably in a large bank / finance-based business

In-depth understanding of financial products, processes and systems

Creativity and simplifying complex processes and issues, problem solving and data-driven decision making

Extensive experience working in an Agile delivery environment and familiarity with HCD techniques

Ability to communicate a product vision to key stakeholders and teams, developing it into a shaped backlog of key features, user stories and goals for individual sprints

Comfortable playing a leadership role, including facilitating workshops with cross-functional business and IT teams through the discovery, development and operational usage stages of change

Ability to innovate, adapt and grasp new skills and content

Ability to work closely with key stakeholders and build collaborative partnerships

Experience delivering into large scale Operations teams

Large scale transformational change experience – people, process and technology

Non essential

Understanding of AML / CTF and Sanctions regulatory frameworks highly regarded.

Qualification Requirements (Optional)

Tertiary qualified with a degree in Business and preference for post graduate qualifications

Agile certifications preferred