Transition Lead

Responsibilities :

• Transition Planning & Oversight : Responsible for meticulously planning and overseeing all information necessary for the seamless support and operation of a service transition. This includes ensuring operational readiness, developing comprehensive support documentation, and creating detailed checklists.
• Execution Management : Ensure that service transitions are planned and executed strictly according to schedule, within budget, and adhering to defined scope.
• Transition Plan Development : Build robust transition plans, encompassing infrastructure / application support models, change management strategies, clear project expectations, scope, schedule, and budget requirements.
• Statement of Work (SOW) Creation : Create precise Statements of Work (SOWs) based on specific client deliverables, ensuring clarity and alignment.
• SOP Coordination & Sign-off : Coordinate closely with Operations teams to create or modify Standard Operating Procedures (SOPs) and secure necessary sign-offs from clients.
• Implementation Coordination : Coordinate all implementation activities, providing effective team leadership and ensuring smooth information flow to and from operational teams.
• Change Analysis & Facilitation : Analyze change requests from clients, consulting with Operations and management to facilitate proposed changes efficiently.
• Workshop Facilitation : Conduct workshops to provide staff members with essential information on any major changes in workflow or SOPs, ensuring smooth adoption.
• Progress Communication : Keep all parties involved with the transition consistently updated on its progress, maintaining transparency and alignment.
• Issue Resolution : Proactively identify any transition-related issues and develop effective solutions to resolve them swiftly, minimizing impact.

Required Skills :

Good to Have :

Skills Required

Revenue Cycle Management, Transition Planning, Execution Management