Regional Clinical Operations Manager - OPApollo Hospitals Enterprises Limited • Chennai, Tamil Nadu, India
Regional Clinical Operations Manager - OP
Apollo Hospitals Enterprises Limited • Chennai, Tamil Nadu, India
9 days ago
Job descriptionMonitor and enhance all aspects of the OP experience — ambience, courtesy, and service consistency. Track OP NPS and ensure timely complaint resolution and feedback closure. Implement the Apollo Signature Experience across all outpatient and day-care areas. Track and improve key conversion ratios : ▫ Consultation → Admission ▫ Diagnostics → Treatment / Follow-up ▫ Digital Lead → Appointment Collaborate with Marketing and Business Development teams to analyze patient data and improve lead-to-visit conversion rates. Drive new initiatives to strengthen patient engagement and outpatient productivity. Drive 100% EMR adoption across all OPD areas. Strengthen MyApollo, WhatsApp, and kiosk-based appointment systems. Introduce real-time dashboards for patient flow, waiting time, and feedback analytics. Streamline coordination between the Regional 1066 Command Centre , emergency departments, and OPD / day-care units. Ensure timely triage, communication, and inter-hospital referral management. Conduct training for front-office, nursing, and support teams on empathy, communication, and digital processes. Recognize and reward high-performing teams for service excellence and patient satisfaction.
To establish a unified, efficient, and patient-friendly outpatient and ambulatory care network across all Apollo Chennai units — integrating OP Operations, Patient Experience, and Conversion Management with strong digital enablement.
Key Responsibilities
Out-Patient Operations (OP Ops)
- P&L responsibility of OP centres
- Standardize OPD registration, billing, consultation, diagnostics, and pharmacy workflows.
- Ensure optimal utilization of doctor slots and minimize patient waiting time.
- Coordinate specialty-clinic schedules regionally to balance consultant coverage.
- Facilitate onboarding of new clinicians
Patient Experience
Business Process & Conversion Management (Growth & Retention)
Digital Transformation
1066 & Emergency Coordination
Training & Engagement
Create a job alert for this search
Operation Manager • Chennai, Tamil Nadu, India
Related jobs
%20Pvt.%20Ltd.%5D)
Manager Clinical Data Management
Crescent Techservices • Chennai, IN
SMO (Site Management Organization).Show more
Last updated: 13 days ago • Promoted
Head Regional Operations
DMart - Avenue Supermarts Ltd • Chennai, IN
We are looking for a Regional Head - Operations for our locations in South & North.This role offers a unique opportunity to lead and grow a high-value business portfolio of approximately ₹5,000 Cr....Show more
Last updated: 9 days ago • Promoted
Senior Manager - Last Mile Operations | FINJO N1144
Omni Recruit Private Limited • Chennai, IN
The Senior Manager Last Mile Operations will oversee the end-to-end post-sales and delivery experience, ensuring shipments reach customers accurately, efficiently, and cost-effectively.This role re...Show more
Last updated: 5 hours ago • Promoted • New!
Technical Delivery Manager( Infra)
Movate • Chennai, Tamil Nadu, India
The Technical Delivery Manager (TDM) is responsible for leading end-to-end delivery governance across all operations (Run) and engineering (Build) tracks, ensuring seamless execution of Newport Hea...Show more
Last updated: 18 days ago • Promoted
Senior Manager - Pharma Analytics
DataZymes • Chennai, IN
Founded in 2016, DataZymes is a next-generation analytics and data science company driving technology and digital-led innovation for our clients, thus helping them get more value from their data an...Show more
Last updated: 6 hours ago • Promoted • New!
Sales Manager- Medical Nutrition
Origin Nutrition • Chennai, Tamil Nadu, India
Origin Nutrition is a premium plant-based nutrition brand dedicated to creating products that fuel a healthier lifestyle while being kind to the planet.
Our flagship product line includes high-quali...Show more
Last updated: 30+ days ago • Promoted
Operations Head- Vizag
CARE Hospitals, Quality CARE India Limited • Chennai, IN
The Operations Head will be responsible for the smooth, disciplined, and service-driven functioning of the hospital.This role demands mature leadership to ensure strong coordination between clinica...Show more
Last updated: 6 hours ago • Promoted • New!
Sr. Manager / Manager - Management Consulting (Multiple Openings)
Mercados Energy Markets India • Chennai, Tamil Nadu, India
The “Senior Manager / Manager – Management Consulting” will be responsible for execution of assignments in Regulatory, Policy, Tariff (MYT filing), PPA approvals, optimization of fuel cost or Comme...Show more
Last updated: 1 day ago • Promoted
Operations Manager
TP • Chennai, Tamil Nadu, India
Operations Manager – Banking Domain (Inbound Domestic Process).Experience managing inbound customer service for.PCI DSS for card data) and regulatory adherence.Show more
Last updated: 7 days ago • Promoted
Manager - CRM
Emeritus • Chennai, IN
Emeritus is committed to teaching the skills of the future by making high-quality education accessible and affordable to individuals, companies, and governments around the world.It does this by col...Show more
Last updated: 30+ days ago • Promoted
Clinical Data Manager
Imaging Endpoints • Chennai, IN
Imaging Endpoints (IE) is an Imaging Technology and Imaging Clinical Research Organization (iCRO).We are passionately focused on our vision to Connect Imaging to the CureTM.Everything we do is alig...Show more
Last updated: 6 hours ago • Promoted • New!
Call Center Manager - Sales Operations 7+ Years Experience
LEMONPEAK • Chennai, Tamil Nadu, India
Lemonpeak is a leading provider of software solutions and advanced technology services.With over a decade of service excellence, Lemonpeak delivers comprehensive and transparent services in softwar...Show more
Last updated: 9 days ago • Promoted
Regulatory Manager
Nulife • Chennai, IN
Maintain regulatory files and update regulatory authorizations, such as euMDR, 510(k), UCKA PPE & medical device licenses.
Assure that appropriate maintenance of registrations occurs including renew...Show more
Last updated: 5 hours ago • Promoted • New!
Regional Operations Manager
PSIPL [Property Solutions (India) Pvt. Ltd.] • Chennai, Tamil Nadu, India
PSIPL offers a comprehensive range of smart, innovative facilities management solutions that target cost effective, sustainable results at our clients’ facilities and workplaces.Our offerings inclu...Show more
Last updated: 26 days ago • Promoted
Manager - Operations
GoKhana • Chennai, Tamil Nadu, India
SOPs on day-to-day operations, attendance tracking, rostering, vendor management, client management, escalation matrix, cash management & reporting format.
Attend mandatory training sessions as & wh...Show more
Last updated: 4 days ago • Promoted
Senior Service Delivery Manager
Concentrix • Chennai, IN
Position : Senior Manager, Operations (US-Healthcare).We are looking for an experienced leader who has a strong customer focus, ability to lead multi-functional teams and wants to grow in a fast-pac...Show more
Last updated: 6 hours ago • Promoted • New!
Regional Clinical Operations Manager - OP
Apollo Hospitals Enterprises Limited • Chennai, Tamil Nadu, India
To establish a unified, efficient, and patient-friendly outpatient and ambulatory care network across all Apollo Chennai units — integrating.
OP Operations, Patient Experience, and Conversion Manage...Show more
Last updated: 9 days ago • Promoted
MDM Subject Matter Expert ( Clinical Domain & RnD)
Apptad • Chennai, IN
Someone with hands-on experience in building MDM capabilities, ideally in R&D environments.The SME should help guide the strategy, review the current roadmap, and recommend improvements for efficie...Show more
Last updated: 6 hours ago • Promoted • New!