Customer Support Executive

Responsibilities :

Provide timely and knowledgeable support to buyers and sellers on portal usage and lead queries.

Serve as a liaison for resolving issues related to product listings, lead quality, and transactions.

Collaborate with technical teams to address backend / system related problems.

Emulate established B2B Portal’s approach of proactive buyer-seller support to enhance user satisfaction.

Requirements :

Excellent communication skills, preferably with B2B experience.

Patience and problem-solving skills.

Basic familiarity with Textiles is an advantage.