TQM

About the company :

A leading NBFC based out of Chennai.

Key Responsibilities :

• Develops and implements total quality management (TQM) programs and initiatives
• Assists in the development of systematic approaches for assuring high quality services
• Integrates and aligns the processes that will best achieve the desired results
• Make continual improvement of products, processes and systems
• Developing and integrating quality improvement plans at all levels and orienting employees to the framework of quality
• Create standards used to measure quality results and to drive continuous improvements by utilizing Six Sigma / Lean methodologies
• Manage quality and ISO certification requirements for the organization
• Work with internal Audit & Risk Team to highlight process gaps and ensure mitigation plans are put in place
• Support the identification & execution of Process improvement projects and manage end to end cost optimization
• Engaging with cross-functional teams such as Finance, IT, Credit, Marketing and Human Resources on a regular basis to ensure alignment and execution