Network Operations Engineer Iii

Description :

This is a full-time NOCC Engineer role. The NOCC Engineer will be responsible for monitoring and maintaining network systems, identifying and troubleshooting issues. You would be working closely with the Incident Management, IT teams and 3rd party service providers to ensure the availability of all systems & applications to our internal users & external members.

Roles and Responsibilities :

• Actively monitoring and troubleshooting incidents related to Global Network infrastructure & services ensuring optimal performance
• Act as first responders helping to organize and control incident response & troubleshoot issues
• Monitor all the Consoles and Immediate response to alerts generated from the monitoring tools, indulge in investigation
• Timely update, escalation and resolution of network tickets
• Perform daily Health Check for Network, ensuring Network Uptime and service availability as per SLA
• Liaison with different Internal and External stakeholder including customers, vendor, carrier / circuit providers etc.
• Implementation of standard network changes
• Collaborate with Lead and Specialists for implementation of Migration / Upgrade Activities.
• Engage in Commission and Decommission Network equipment, services and circuits
• Document the SOPs, KBAs, RCAs, network diagrams.
• CCNA / Equivalent certification is mandatory (within 6 months of Joining, if not certified already)

Desired Skills :

Good To have :

Regards,

Nimisha