Senior Client Success Manager, POSM

Role Overview The Senior Account Manager leads day-to-day client servicing and project delivery across marketing production workstreams in India. This includes POSM, print, packaging, OOH, and premiums. The role manages workflow, timelines, budgets, and internal coordination while maintaining strong client relationships.

Key Responsibilities

Client & Project Leadership

Lead multiple campaign workstreams simultaneously for India market.

Act as the main operational contact for Indian brand and trade teams.

Manage timelines, WIPs, trackers, budgets, and status documentation.

Provide proactive recommendations and issue escalation support.

Supplier & Internal Coordination

Work closely with sourcing, QC, artwork, and production teams.

Review cost estimates, supplier quotes, and technical documentation.

Oversee vendor performance and support value engineering discussions.

Commercial Governance

Prepare and track job estimates, approval docs, and cost sheets.

Ensure compliance with internal processes, financial accuracy, and timelines.

Support month-end reporting and forecasting.

Team Collaboration

• Mentor junior team members;

contribute to process improvement.

Act as second lead to the Account Director on key initiatives.

Requirements

5–7 years in account management, production, shopper / retail marketing, or print / POSM.

Experience managing multi-stakeholder workstreams in India.

Strong English & Hindi communication.

Strong organisational and commercial skills.