AVP – Sr Manager, DX GenAI Platforms Operations

Ready to build the future with AI

At Genpact we dont just keep up with technologywe set the pace. AI and digital innovation are redefining industries and were leading the charge. Genpacts AI Gigafactory our industry-first accelerator is an example of how were scaling advanced technology solutions to help global enterprises work smarter grow faster and transform at scale. From large-scale models to agentic AI our breakthrough solutions tackle companies most complex challenges.

If you thrive in a fast-moving innovation-driven environment love building and deploying cutting-edge AI solutions and want to push the boundaries of whats possible this is your moment.

Genpact (NYSE : G) is anadvanced technology services and solutions company that deliverslastingvalue for leading ourdeep business knowledge operational excellence and cutting-edge solutions we help companies across industries get ahead and stay by curiosity courage and innovationour teamsimplementdata technology and AItocreate tomorrow to know us onLinkedInXYouTube andFacebook.

Inviting applications for the role of AVP DX GenAI Platforms Operations

In this role you serve as the operational backbone of the Mars AI eXperiences (MAX) platformensuring its continuous performance compliance and scalability to meet cross-segment demands. This role is essential to bridge the gap between cutting-edge AI innovation and enterprise-grade service delivery by implementing robust LLMOps practices maintaining governance alignment and driving AI operational excellence in consistent Mars Responsible AI principles. Without this role the risk of fragmented GenAI deployments inconsistent AI performance and missed opportunities for AI-driven transformation would significantly increase impacting Mars ability to scale digital experiences with trust and agility.

Responsibilities

In this pivotal role you will collaborate closely with senior leaders across our organization to drive service management excellence. You will oversee the comprehensive management and operations of our GenAI platforms ensuring scalability value creation and alignment with business objectives. Your key responsibilities will include :

Key Responsibilities

Platform Operations & Reliability

oLead the comprehensive operations of the Mars AI eXperiences (MAX) Platform ensuring high availability scalability and optimal performance of GenAI services across global business units.

oImplement strategies to enhance platform reliability and resilience proactively addressing potential challenges.

LLMOps Implementation

oDevelop and operationalize Large Language Model Operations (LLMOps) practices encompassing model deployment monitoring versioning rollback and performance tuning at scale.

oEnsure efficient management of AI models to maximize their effectiveness and business impact.

Service Management & Support

oEstablish and manage robust service management processes including incident management service-level agreements (SLAs) change management and continuous service improvement for GenAI platforms.

oDrive excellence in service delivery through proactive support and management strategies.

Governance & Compliance Alignment

oEnsure platform adherence to Responsible AI data privacy security and compliance policies by collaborating with Segment Corporate Enterprise Architecture (EA) and the GenAI Center of Excellence (COE) governance bodies.

oImplement frameworks to uphold ethical and secure AI practices.

Platform Roadmap Execution

oOperationalize the GenAI platform roadmap by translating strategic priorities into scalable and secure service offerings infrastructure improvements and automation pipelines.

oDrive the execution of initiatives that align with organizational goals and enhance platform capabilities.

Cross-Segment Enablement

oPartner with DX GenAI platform and product teams developers and business stakeholders to enable AI-driven solutions through reusable services templates SDKs and APIs that accelerate innovation.

oFoster collaboration to drive cross-segment AI adoption and innovation.

Monitoring Observability & Reporting

oTrack key performance indicators (KPIs) for platform and product utilization model effectiveness and business impact.

oImplement proactive monitoring observability and telemetry frameworks to ensure platform health usage tracking cost transparency and early issue detection.

Operational Readiness & Change Adoption

oDrive operational readiness for new features and AI models through runbooks support enablement risk assessments and change communication across stakeholders.

oEnsure smooth transitions and adoption of new technologies within the organization.

Incident & Problem Management Leadership

oLead root cause analysis post-mortems and continuous improvement efforts for platform incidents or performance degradation to strengthen resilience.

oImplement strategies to prevent recurrence and enhance platform stability.

AI Fluency & Evangelism

oPromote AI fluency within the broader organization by sharing best practices operational playbooks and success stories from GenAI platform adoption.

oAdvocate for AI-driven transformations and educate stakeholders on the benefits and applications of AI technologies.

Stakeholder Engagement

oServe as the primary liaison between business segments DX Leadership GenAI COE technology and GDO teams to drive alignment on GenAI initiatives.

oEducate and influence senior executives advocating for AI-driven transformations while addressing concerns around risks ethics and compliance.

Collaboration with Other Technology Teams

oWork closely with Enterprise Architecture Data Cloud Security and Responsible AI teams to integrate the GenAI platform within the broader technology ecosystem.

oAlign with platform engineering teams to ensure scalable infrastructure that supports AI workloads efficiently.

oPartner with external AI providers and research institutions to stay ahead of advancements and incorporate cutting-edge capabilities into the platform.

Responsible AI & Compliance

oChampion ethical AI practices ensuring all deployed GenAI models adhere to Mars Responsible AI framework and regulatory standards.

oImplement bias detection explainability and risk mitigation mechanisms to ensure fair accountable and transparent AI applications.

oStay abreast of global AI regulations and compliance requirements ensuring platform readiness for evolving legal landscapes.

Budget & Financial Oversight

oManage the DX Engineering teams financial planning and budget allocation for GenAI initiatives including planned platform costs and vendor partnership costs.

oEnsure cost-effective delivery by optimizing resources tracking expenditures and identifying opportunities for efficiency gains while aligning with business objectives and financial constraints.

Qualifications we seek in you!

Minimum Qualifications

Bachelors or Masters degree in Computer Science Engineering Data Science or a related technical field

Certifications in cloud platforms (e.g. Azure AWS GCP) and / or ITIL Service Management preferred

Advanced coursework or certifications in AI / ML MLOps or LLMOps is a strong plus

Ongoing learning and participation in GenAI or platform operations communities is encouraged

Professional proficiency in English

Experience in enterprise technology roles with experience focused on platform operations or service management

Hands-on experience with managing GenAI / ML platforms and LLM-based services (e.g. OpenAI Anthropic Azure OpenAI Hugging Face)

Proven track record in implementing and scaling MLOps or LLMOps practices in a production environment

Strong understanding of AI governance data privacy and Responsible AI frameworks

Experience with AI / ML frameworks such as TensorFlow PyTorch LangChain or similar technologies

Demonstrated ability to lead cross-functional teams and operate within complex enterprise ecosystems

Familiarity with monitoring observability and platform telemetry tools (e.g. Prometheus Grafana Azure Monitor)

Exceptional communication and stakeholder engagement skills to partner with business technical and governance teams

Experience managing platform SLAs incident management and continuous improvement cycles in high-availability environments

Ability to balance strategic thinking with hands-on execution in a fast-paced evolving landscape

Preferred Qualifications / Skills

Experience with big data technologies.

Familiarity with machine learning concepts and algorithms.

Certifications in Databricks associate level.

• .Why join Genpact

Lead AI-first transformation Build and scale AI solutions that redefine industries

Make an impact Drive change for global enterprises and solve business challenges that matter

Accelerate your careerGain hands-on experience world-class training mentorship and AI certifications to advance your skills

Grow with the best Learn from top engineers data scientists and AI experts in a dynamic fast-moving workplace

Committed to ethical AI Work in an environment where governance transparency and security are at the core of everything we build

Thrive in a values-driven culture Our courage curiosity and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Come join the 140000 coders tech shapers and growth makers at Genpact and take your career in the only direction that matters : Up.

Lets build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race color religion or belief sex age national origin citizenship status marital status military / veteran status genetic information sexual orientation gender identity physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity customer focus and innovation.

Furthermore please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a starter kit paying to apply or purchasing equipment or training.

Required Experience :

Manager

Key Skills

Presentation Skills,Risk Management,Financial Services,IFRS,Banking,Pricing,Analysis Skills,Securities Law,Investment Banking,Relationship Management,Strategic Planning,Leadership Experience

Employment Type : Full-Time

Experience : years

Vacancy : 1