Customer Service Support Manager

Position Overview Neu Money, Inc. is seeking a Customer Support Manager to help manage the day-to-day operations of its customer support team. The customer support team handles customer inquiries regarding application questions, product questions / issues, payment questions, and more. Neu Money, Inc.’s support team is known for its high standards of care for its customers and its stark difference from the service that major credit card companies provide to their customer base. We don’t see our customers as just a number, we instead see them, validate them, and value them as the excellent humans that they are. If that sounds like a mission you want to be a part of, continue reading below!

This role will report to the Head of Customer Support & Compliance and key responsibilities include ensuring that support standards are upheld, issues are identified and addressed, and driving continuous improvement to help continue our growth towards scale.

Additionally, you will be required to regularly communicate with customers by phone, email, and other communication channels when escalations, product concerns, high volume, or service related issues occur.

Responsibilities

The primary responsibilities for this position are as follows :

• Manage the day-to-day operations of the customer support team, ensuring that the support team

maintains high standards of service for customers at all times

Skills & Requirements

The individual hired for this role will possess the following qualifications :

Location & Hours This is a full-time role

The hours for this role are 10 : 00 AM - 7 : 00 PM EST (U.S.).