Principal Engineer - Servicenow

Job Description

Key Responsibilities :

1. ServiceNow ITOM, ITAM, and CSDM Architecture & Development

Design and implement scalable ServiceNow solutions for Discovery, Service Mapping, Event Management, Cloud Management, and Asset Management.

Develop CSDM-aligned CMDB architectures, ensuring data integrity, compliance, and governance.

Create custom applications, workflows, and integrations to enhance ServiceNow s ITOM & ITAM capabilities.

Optimize ServiceNow Discovery & Service Mapping for multi-cloud and on-premises environments.

2. Hands-On Development & Platform Engineering

Develop advanced ServiceNow customizations using JavaScript, Flow Designer, Integration Hub, and REST / SOAP APIs.

Automate IT operations using ServiceNow Orchestration, PowerShell, Python, and cloud-native solutions.

Enhance IT Asset Management (HAM, SAM) to optimize software license usage and compliance.

Ensure high availability, performance tuning, and scalability of ServiceNow implementations

3. CMDB Governance & Data Quality

Establish and maintain CSDM best practices, aligning CMDB with business services and IT operations.

Implement data validation rules, reconciliation processes, and integration strategies to maintain CMDB accuracy.

Work closely with stakeholders to optimize ServiceNow data models for operational intelligence.

4. Integration & Automation

Develop robust API integrations between ServiceNow and third-party ITOM / ITAM tools, including cloud platforms (AWS, Azure, GCP).

Automate service workflows using Event Management, AI Ops, and predictive analytics.

Optimize ITOM health dashboards and reporting to provide real-time insights into IT infrastructure.

5. Continuous Improvement & Technical Leadership

Evaluate and implement emerging ServiceNow capabilities, such as AI-driven automation and ITOM Predictive Intelligence.

Drive continuous platform optimization, reducing technical debt and improving service delivery.

Collaborate with internal teams to define best practices, coding standards, and performance tuning techniques.

Required Qualifications & Experience :

12+ years of software engineering experience, with 6+ years in ServiceNow ITOM, ITAM, and CSDM development.

Expert-level proficiency in ServiceNow scripting (JavaScript, Glide APIs, REST / SOAP APIs, PowerShell, Python).

Deep understanding of CSDM, CMDB governance, IT Asset Lifecycle Management, and Discovery.

Experience integrating ServiceNow with cloud providers (AWS, Azure, GCP) and IT monitoring tools.

Strong knowledge of ITIL framework, ITOM automation, and event correlation techniques.

Hands-on experience with ServiceNow MID Servers, Web Services, and Flow Designer.

ServiceNow Certified Implementation Specialist (CIS) ITOM, ITAM, or CSDM preferred.

ServiceNow Certified System Administrator (CSA) or Certified Application Developer (CAD) is a plus.

Soft Skills :

Strong analytical and problem-solving abilities with a passion for hands-on development.

Ability to work independently and drive technical excellence as an individual contributor.

Excellent communication and collaboration skills to engage with architects and IT stakeholders.

A mindset of continuous learning and innovation in IT operations and automation.