Client Engagement Manager

Company Description

Expert Law provides personalized legal services in Personal Injury and Immigration Law to clients nationwide. With over 40 years of combined experience, the firm is committed to delivering exceptional legal advice and client care. Guided by the philosophy of "putting people first," Expert Law upholds the values of transparency, reliability, and integrity. The firm ensures a seamless end-to-end process, from the initial consultation to case resolution, while maintaining clear communication about fees and timelines.

Role Description

This is a full-time remote position for a CRM Manager. The CRM Manager will be responsible for developing and managing customer relationship strategies, optimizing the CRM platform, and segmenting customer data to enhance client engagement. Additional responsibilities include analyzing data to provide actionable insights, managing CRM-related projects, and collaborating with sales and marketing teams to support business objectives.

Qualifications

• Strong analytical skills to evaluate customer data and derive insights
• Excellent communication skills to effectively collaborate across teams and present findings
• Proficiency in sales and market segmentation strategies to align CRM efforts with business goals
• Experience in project management for overseeing CRM-related initiatives
• Knowledge of CRM platforms and marketing automation tools
• Ability to work independently in a remote capacity
• Previous experience in a legal services or professional services environment considered an asset
• Relevant bachelor's degree or equivalent professional experience