Concierge Partner

Overview

The Concierge Partner is primarily responsible for providing Consilio’s COBALT clients with support via incoming calls and email. Hosting client training sessions, upon request. Their secondary responsibility is to fulfill all account management requests for Consilio’s COBALT clients (ie. account creations, project access and new engagement tasks).

Responsibilities

Customer Satisfaction :

1. Service Level Agreements (SLAs)

• Ensure 15min response, follow-up and resolution SLAs are being met.

e the highest level of customer service to further solidify the relationship with Consilio’s COBALT clients by :

a passion for speaking to clients, with expertise in the following areas :

Qualifications

Education Requirements :

Language Requirements :

APTITUDE

Experience Requirements :

Customer Service Requirements :

Logical Thinking Requirements :

EXTRA CREDIT FOR

What Shift You’ll Work

What We Offer

Consilio’s True North Values

We strive to make every client our advocate

We DO because we CARE

We win together through teamwork and communication

We flex, adapt and embrace change

We value, respect and invest in our teammates

We create clarity of purpose and a clear path forward

Consilio, LLC is an EEO / Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.