ServiceNow Delivery Governance and Operations

Required Technical Skill Set (Skill Name) : ServiceNow Platform,ITSM, ITAM, ITOM, CMDB

Desired Experience Range : 10-15 years

Location of Requirement : Chennai | Pune | Hyderabad | Bangalore

Must-Have

10-15 years of Project Management experience especially in ServiceNow Area

Provide Governance for the various end-to-end delivery of ServiceNow implementations, ensuring projects are completed on time and within budget.

Collaborate with ServiceNow Delivery and Project manager, also clients and stakeholders for ensuring objectives and deliverables are met and on track.

Develop and maintain project plans, schedules, and status reports

Coordinate with cross-functional teams to ensure seamless integration and deployment of ServiceNow modules.

Monitor project progress and address any issues or risks that arise

Ensure quality and compliance with industry standards and best practices.

Provide leadership and guidance to ServiceNow project delivery managers and teams, fostering a collaborative and productive work environment.

Stay current with ServiceNow updates and industry trends.

Good-to-Have

Minimum 3 mandate details are mandate with two or 3 liners

10+ years of experience in IT project management, with a focus on ServiceNow implementations.

Strong understanding of ServiceNow modules (e.g., ITSM, ITAM, ITOM, CMDB) and integration technologies.

Excellent project management skills, including planning, scheduling, and risk management.

Strong communication and client-facing skills

Familiarity with Agile and DevOps methodologies.

PMP or PRINCE2 certification.

Knowledge of ITIL and ITSM processes.

Role descriptions / Expectations from the Role

Manage Team of ServiceNow Delivery Managers / Project Managers

Lead employees to meet the organization's expectations for productivity, quality, and goal accomplishment.

Understand sales pipeline and team capacity and capabilities and work with practice leadership to adjust staffing plans as needed

Maintain skills and certification inventory of teams

Consciously create a workplace culture that supports the values and guiding principles of the organization

Foster a culture of delivering with quality and care

Providing technical mentorship and guidance to other Project Managers / Team members.