Automation Engineer L3

Position Overview :

The Level 3 Automation Engineer serves as the technical lead and architect for global RMM and automation environment. This senior role designs, builds, and maintains the automation framework across our MSP tool stack, ensuring scalability, consistency, and security across all client environments.

Key Responsibilities :

• Design and maintain automation workflows and integrations across ConnectWise PSA, RMM (Asio / ScreenConnect), and related systems.
• Develop and manage cross-platform API integrations (e.g., Sentinel One, Auvik, Duo, DNSFilter, VulScan, etc.).
• Architect and optimize policies and automations to improve efficiency, alert fidelity, and ticket routing.
• Oversee RMM and PSA configuration standards, global roles, and automation libraries.
• Manage version upgrades, system testing, and deployment processes.
• Act as final escalation point for complex automation or integration issues.
• Mentor and guide Level 1 and Level 2 engineers.
• Document integrations, workflows, and processes in ITGlue.

Required Skills :

Preferred Qualifications :

What we Offer :

Client Service :

Shift timing and working hours :

Night Shift / EST

Skills Required

Powershell, Python