Branch Operations Manager

Roles & Responsibilities

Specific Responsibilities

• Compliance of sanction and disbursement conditions.
• Process & Initiatives
• Training of own team & channel
• Delinquency Management
• Vendor / Cost management
• Quality Management in terms of Audit, Compliance and Hind sighting
• Portfolio Quality
• Disbursal Authorization
• PDD Management
• Customer Service

Key Performance Indicator

• Sanction to Disbursement TAT
• Maintaining Audit Compliance and errors in Hind sighting
• Training
• Delinquency control as per budget
• Cost management
• New initiatives

Technical Competencies / Skills

• Disbursements of Sanctioned loans
• Knowledge of Mortgage Operations
• Basic knowledge of Banking
• Good Knowledge of computer applications

Personal Attributes

• Process Orientation
• Customer Orientation

Formal Qualifications

• B Com / MBA Finance
• Eligibility
• B Com / MBA Finance

Skills Required

TAT, Training, Cost Management, Mortgage Operations, Audit, Compliance