Customer Experience Specialist

We are Hiring Customer Experience Specialist at Exxat!

Exxat, a US-headquartered leader in cloud-based Health Sciences education management, is looking for a Customer Experience Specialist.

Location : Pune / Vadodara

Work Model : Work From Office (Hybrid)

Experience : 5+ years of Experience in Product Training.

What you’ll drive :

◾ End-to-end webinar management — scheduling, setup, coordination, quality checks, and post-session insights.

◾ Reviewing and polishing webinar presentations; creating flyers, event pages, and other promotional assets.

◾ Preparing release webinar decks, tutorials, Help Center articles, and other training content.

◾ Setting up and maintaining Sales demo data; configuring environments based on internal requirements.

◾ Testing and validating new product functionalities and refining demo environments with each release.

◾ Supporting onboarding and product training for new customers.

◾ Participating in UAT and assisting in internal training initiatives.

What we’re looking for :

◾ 5+ years in Product Training or Customer Success.

◾ 2+ years engaging with US-based clients.

◾ Strong expertise in content creation, documentation, and webinar facilitation.

◾ Familiarity with AI tools.

◾ Excellent communication and teamwork skills.

◾ Proficiency with MS Office and virtual training tools (Teams, WebEx, GoTo, Zoom).

◾ Highly organized, adaptable, and solution oriented.

➡ Apply here : https : / / lnkd.in / grjT4ha6