Customer Support Executive

Job Title : Customer Support Executive

Location : Vanagaram, Chennai

Experience : 0-5 Years

Qualification :

Any Bachelor's Degree

Fluency in English and Hindi (Mandatory)

Job Description :

We are looking for a dedicated Customer Support Executive to manage customer interactions and ensure a high level of service satisfaction. The ideal candidate should possess excellent communication skills, a problem-solving mindset, and the ability to handle customer queries efficiently.

Responsibilities :

Handle customer complaints and provide appropriate solutions within the designated time frame, ensuring resolution and customer satisfaction.

Identify and assess customer needs to deliver an exceptional service experience.

Build and maintain strong relationships with customers to enhance trust and brand loyalty.

Manage a high volume of inbound calls professionally and efficiently.

Provide accurate, complete, and valid information using the right tools and resources.

Adhere to communication procedures, guidelines, and company policies.

Go the extra mile to engage customers and ensure a positive experience.

Requirements :

Fluency in Hindi and English is mandatory.

Strong phone handling skills with active listening capabilities.

Ability to multitask, prioritize, and manage time effectively.

Customer-focused approach with the ability to adapt to different personalities and communication styles.

Previous customer support experience is an added advantage.

Candidates must be located within a 10 km radius of Vanagaram, Chennai.