Retail Learning and Development Coordinator (Jewellery)

Overview :

The role includes travelling to branches to train new joiners, assess existing staff, and support the organisation’s Learning & Development strategy.

Key Responsibilities :

• Conduct training on diamonds, gemstones, metals, hallmarking, and product features.
• Travel to store locations for new joiner onboarding and in-person training.
• Train staff on invoicing processes, billing software, documentation, and store SOPs.
• Assess existing staff through observation, tests, and performance evaluations.
• Deliver sales, luxury customer experience, and clientelling training.
• Develop L&D materials : manuals, SOPs, e-learning, and presentations.
• Identify skill gaps and design improvement plans.
• Ensure compliance with certifications, process standards, and brand guidelines.
• Collaborate with HR and Retail teams to manage training schedules